New key figure: Analyzing/Monitoring exceptions during billing due processing
Similar to what I wrote in my previous blog about the delivery due processing (http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/02/11/new-key-figures-analyzingmonitoring-exceptions-during-delivery-due-processing), the SAP system also logs error messages during every billing due processing – no matter if performed in dialog or background mode. For many, many years you could only analyze those messages via transaction V.21 or report SDSAMAN4 – the later is probably not known to many of you. Anyway this “old” transaction V.21 has several limitations
- On the selection screen you can only filter on creation user and creation date
- No context information like billing type or SOrg etc. is provided in the output list
- No information is given if the exception is still valid or if the document has been posted meanwhile
- No reference date (like billing date) is available in the output list
- No overview about exception messages is given
- No differentiation between order-related , delivery-related, inter-company billing is made.
All these limitations have been overcome with a new SAP Solution Manager key figure “Exceptions during billing due processing” that is shipped with the latest ST-A/PI 01Q*. The new ST-A/PI can be downloaded via the SAP Service Marketplace http://service.sap.com/supporttools. You can use this new key figure for Business Process Analytics or Business Process Monitoring in SAP Solution Manager. You can find the new key figures in the setup environment at
- Application Area “Sales & Services” > SD Invoices (AR) > Exceptions during billing due processing
This key figure provides log information with different context information. Every entry in the result list still requires a billing document creation, i.e. the corresponding sales order or delivery is still in table VKDFS. The column Number of shows how often the same exception for the same item was raised within the selected time frame. The Error Message Text immediately indicates the problem, e.g. proof of delivery missing, blocking situation, incomplete order, master data not maintained, a certain delivery type cannot be invoiced with the selected billing type. The column Billing Block can provide some additional insights on the blocking reason and Proof of Delivery Status can be used as cross-check if that the POD is really missing.
Example screenshots
An example detail list for “Exceptions during billing due processing” could look as follows:
Further reading
Frequently Asked Questions about Business Process Monitoring and Business Process Analytics are answered at http://wiki.sdn.sap.com/wiki/display/SM/FAQ+Business+Process+Monitoring and
http://wiki.sdn.sap.com/wiki/display/SM/FAQ+Business+Process+Analytics respectively.
The following blogs (in chronological order) provide further details about Business Process Analytics and Monitoring functionalities within the SAP Solution Manager.
- New Business Process Monitoring functionalities in SAP Solution Manager – ALE / IDoc Monitoring
- New Business Process Monitoring functionalities in SAP Solution Manager – qRFC Monitoring
- New Business Process Monitoring Functionalities in SAP Solution Manager – functionalities For Inconsistencies in SAP Solution Manager
- SAP Business Process Monitoring within SAP Solution Manager
- New Business Process Monitoring functionalities in SAP Solution Manager – BPMon Trend Analysis Reporting
- Best Practice: Business Process Monitoring for Manufacturing
- Best Practice: Business Process Monitoring for Procure to Pay
- Best Practice: Business Process Monitoring for Order to Cash
- Business Process Monitoring – Template configuration available for download
- FAQs about Business Process Monitoring
- Typical Use Cases for Business Process Monitoring in SAP Solution Manager
- New Business Process Monitoring functionalities in SAP Solution Manager – Customer Exit
- New key figure catalog for Business Process Monitoring available
- Why SAP offers different tools for Business Process Monitoring & Business Process Optimization
- Create your own auto-reaction messages in Business Process Monitoring via BAdI exit
- Protect your SAP ERP investment & improve your core business processes
- Refresh Solution Landscape cache for Business Process Operation Work Center
- Create your own customer-specific key figure for Business Process Monitoring within 5 minutes
- Best Practice: BW Process Chain monitoring with SAP Solution Manager – Part 1
- Best Practice: BW Process Chain monitoring with SAP Solution Manager – Part 2: Setup Example
- New key figures for Business Process Monitoring in SAP Solution Manager, especially for CRM Marketing
- New functionality “Business Process Analytics” – how to improve your business processes
- New key figures for Business Process Monitoring in SAP Solution Manager, especially Lead Time measurements
- Traditional Business KPI approach vs Business Process Monitoring
- Systematic errors vs real exceptions or improving efficiency vs effectiveness
- Before you get started with SAP HANA…you should also consider cleaning-up your backend system first
- Best Practice: Business Process Monitoring for CRM Sales
- SAP Business Process Operations Extensions at SAP TechEd 2011
- Business Process Operations dashboards – ALL AT A GLANCE
- Business Process Operations dashboards – behind the scenes
- Customer testimonials on Business Process Analytics
- Customer Exit: Create your own key figure for BPMon AND Business Process Analytics
- Heads-up: Setup environment of BPMon & Analytics changes with SolMan 7.1 SP5
- New key figures for BPMon & BP Analytics, especially for working capital improvement
- New Business Process Monitoring functionalities in SAP Solution Manager – BPMon Alert Reporting Analysis
- New Business Process Analytics features with SAP SolMan 7.1 SP5
- New Business Process Analytics – The filter sequence makes the difference
- New key figures: Analyzing/Monitoring exceptions during delivery due processing