Today, SAP announced new product areas for Schedule an Expert. For the added technologies, you can now talk with the same support engineers that you’d file an incident with – in a live, one-on-one 30-minute call.
Support On Your Schedule
Similar to booking a doctor’s appointment, Schedule an Expert lets you control when you speak with a support expert, and what you talk about. Discuss issues that you’d normally file in an incident or open in Expert Chat – only, with Schedule an Expert, you pick the time that works for you. Please Note: There is a minimum 3-day booking lead time to allow engineers to prepare for the appointment.
New Product Areas for Schedule an Expert
See below. Please Note: Schedule an Expert is only available for specific areas. If a product isn’t on the availability list, you will be routed to another SAP incident processing tool. For a complete list of available product areas, go here.
More Schedule an Expert product areas will be coming soon. Check back frequently for the latest releases.
| Cross Platform Integration | |
| Cross Platform Performance | |
| Customer Relationship Management | |
| APP PLATFORM Business Partner | CRM Interaction Center |
| CRM Master Data | CRM Sales |
| CRM Service | CRM UI Webclient |
| FIN (Finance) | |
| FIN Accounts Receivable and Payable | FIN Asset Accounting |
| FIN Posting and Taxes | SAP Financial Closing Cockpit |
| HCM (Human Capital Management) | |
| HCM Payroll | HCM Processes and Forms |
| HCM Benefits | HCM Talent Management |
| HCM Compensation Management | HCM Time Management |
| HCM Employee Self-Service | HCM Travel Management |
| HCM Fund/Position Management | Manager self-services add-on |
| HCM International Payroll | SAP E-Recruiting |
| HCM Organizational Management | SAP Learning Solution |
| HCM Pension Funds | SAP SuccessFactors HCM Core |
| HCM Personnel Administration | |
| Industry Solutions | |
| CRM for Utilities | Healthcare |
| Media | SAP Contract Accounts Receivable and Payable |
| Utilities | |
| MM (Materials Management) | |
| MM - SAP Fiori UX | MM Inventory Management |
| MM Invoice Verification | MM Purchasing |
| SAP Advanced Planning and Optimization | |
| SCM APO Demand Planning (FCS) | SCM APO Integration (CIF) |
| SCM APO Production Planning and Detailed Scheduling (PP/DS) | SCM APO Supply Network Planning (SNP) |
| SCM Transportation Management | |
| SD (Sales and Distribution) | |
| LE Shipping | |
| Supplier Relationship Management | |
| SRM Purchase Order | SRM Shopping Cart |
| SRM Workflow | UI add-on for SAP Supplier Relationship Management |
| Support Portal | |
| SAP Support Portal | |
Additional Resources
- SAP Managed Tags:
