Schedule an Expert gives you a new way to connect with SAP Support in a live, one-on-one 30-minute call. Talk to the same engineers that you’d file an incident with, but spend less time waiting for a response and resolution.
Similar to booking a doctor’s appointment, Schedule an Expert lets you control when you chat with an expert and what you talk about. You can address the same issues you would normally raise in an incident or Expert Chat. There is a minimum 3-day booking lead time to allow engineers to prepare for the appointment. Tell us your question and the product area, and we’ll find an available expert to assist you, at a time that is convenient for you.
Current and Upcoming Product Availability
IMPORTANT: Schedule an Expert is being released in multiple phases, and is only available for the following areas. Users cannot conduct a session, if the product isn’t on the list. SAP plans to expand offerings, and new products will be coming soon. Check back here for the latest Schedule an Expert releases.
Product Lifecycle Management
-PLM Document Management System
-PLM Project System (PS) -SAP Environment, Health, and Safety
-SAP Portfolio and Project Management
-SAP Mobile Platform
-SAP Mobile Secure
-MAN Production Planning
SAP BusinessObjects Business Intelligence
-SAP BusinessObjects – Platform Administration
-SAP BusinessObjects – Platform Infrastructure
-SAP BusinessObjects – Web Intelligence (WebI)
SAP Cloud Platform
-SAP Cloud Platform Mobile Services
|SAP Replication Server|
|SAP Adaptive Server Enterprise||SAP IQ|
|SAP PowerDesigner||SAP Adaptive Server Enterprise SDK|
|SAP Sybase Mainframe Connect||SAP SQL Anywhere|
Access Schedule an Expert
You can access Schedule an Expert through the SAP One Support Launchpad in three easy steps:
- Add the Schedule an Expert Tile to Launchpad
- Check the list of products currently available for Schedule an Expert
- Schedule your session
How to Join a Schedule an Expert Session
Schedule an Expert sessions are conducted via Skype. Here’s how to join your Schedule an Expert Skype web conference. If you are unable to install the Skype for Business Web App, you can attend the appointment by phone. Select find local number and use the conference ID provided in the email notification to join the call.
Book your session with a SAP technical expert, now! Go to Schedule an Expert, today!