CRM and CX Questions
Find answers to your questions about SAP CRM and customer experience software and discover expert in...
108172 PostsRecent Activity
scheduler crystal report - parameter
Hello,Trying to leave today's date on the invoice date field so the report can be sent on schedule on today's date. Please advise what the field contents would be. thank you.
Explore the newly uploaded videos on the Sales Cloud Version 2 channel.
Hello Learners,We are thrilled to bring you the latest enrichments to your microlearning journey on our Sales Cloud V2 platform!Allow us to introduce you to our fresh batch of Expert User Videos. They delve into exciting, impactful topics like extens...
RFID wristbands for FEC (Family Entertainment Center) Business
Hello,One of our customer is looking for RFID wristbands for its FEC (Family Entertainment Center) Business Model and interested to know if SAP Customer Checkout supports such feature. The Customer currently uses SAP Business One and also uses SAP Cu...
Sales Cloud Version 2 odata for create Case type - Notes error
I have an issue in create a case service in Sales Cloud V2, in the parameters, always receiving an error that Note ID is invalid, which Note ID should be added?I either get an error called NoteID provided in the description is not valid, Please ente...
Service Cloud V2 last agent interaction
Hello Experts,on Service Cloud V1 I had the Last Agent Interaction and Last Customer Interaction values available to use them on WFR.Now on the Service Cloud V2 I can't find those fields to be used under Determinations.Does anyone know if they have a...
Can we schedule back ground job in c4c version 2
Can we schedule back ground job in c4c version 2. I cannot find any option for it. can we somehow achieve it using any backend code.
Ticket Configuration in SAP C4C
Administrators can configure additional Ticket related UI configuration, Output management, Additional E-mail channel configuration, Fiori Interactions, Timelines etc. using the Ticket Configuration inside Service and Social in Administration Work Ce...
Service Product Add on SD document.
Dear Experts, According to the user requirement, we want to add the service product on SD Sale order.Require condition: when we sold to customer - sale order document has included Finished Goods Product and Service Product. These two products...
FTP to C4C Data Sources Interface failed
Hello Experts,Have you ever experienced an error like that? In the C4C system, we are getting emails with the following content. What may be the root cause of that message?Hello, FTP to C4C Data Sources Interface failed.Reason: The number of fields i...
Resolved! sap marketing cloud agreement transfer from Sinch to SAP
Dear community,our customer has received an email from sinch with the information that the agreement will be transferred from Sinch to SAP.Unfortunately, I could not found any information on whether this requires changes in the Marketing Cloud or not...
Searchservices and searchbackoffice extensions documentation
We are trying to use an external search provider and would like to use the searchservices and searchbackoffice extensions. But unfortunately, we can not find any documentation on those. Looks like those were introduced in 2011. Is there any meaningfu...
Automatic internal note/memo for "copy to existing ticket"
Hi all, in the ticket timeline there are options to move or copy emails to other tickets. If you use the "move to existing ticket" an automatic internal memo/note is created, that states to which ticket the email was moved. See screenshot. Is this p...
Can I centrally manage the printers through SAP Customer Checkout Manager?
Dear All,I have a scenario where there are multiple CCO machines and currently, I have mapped all the printers for individual printers based on the article group. Is there any facility to do the same thing from the SAP customer checkout manager? Plea...
Assign manual batch/serial numbers for when the batch/serial automation setting is activated in CCO
Dear experts,I hope this message finds you well.I want to know if there is any possibility of assigning a manual batch/serial number for a sales item through a plugin when the automatic batch/serial number assign setting is activated in SAP Customer ...
Resolved! OCC extension and cache manager
Hello Experts, At documentaion mentioned to use OCC extension as a preferable way to extend OCC. https://help.sap.com/docs/SAP_COMMERCE/e5d7cec9064f453b84235dc582b886da/d46d19516961438f8939718e87ed787b.html?locale=en-US&version=2011&q=occ I try...
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