IntroductionIn a busy customer service hub, agents encounter various cases that require specific steps for providing support. For instance, the case workflow may vary between internal cases and those initiated by external parties.To address these div...
Integrating SAP S/4HANA Service Order and FSM appointment offerings within SAP Sales & Service Cloud V2 using SAP Build Apps can be demonstrated as follows:StoryPrasad , a customer service representative at a leading manufacturing company, receives a...
The weekend started off wonderfully with a meaningful morning session at SAP Inside Track (SIT) Bangalore, where over 1,400 participants, including SAP customers and partners, came together. SIT is more than just an event; it's a community-driven ini...
SAP has recently introduced SAP Service Cloud V2, a cutting-edge service solution built on the SAP Business Technology Platform (BTP). This innovative offering is set to revolutionize the service industry by prioritizing customer service, ensuring sw...
SAP has recently introduced SAP Service Cloud V2, a cutting-edge service solution built on the SAP Business Technology Platform (BTP). This innovative offering is set to revolutionize the service industry by prioritizing customer service, ensurin...
@pranoyk : Yes,now Employee can create cases for himself within a company using SAP Service cloud V2. In roadmap the work zone integration with V2 is coming where employee can raise case from workzone.by Consuming the V2 API can be develop new applic...
