Analyzing Supplementary Material
Unit 4 contains material that doesn't fit neatly into the other units. In essence the course is generic, meaning it will appeal to all customers and partners. However, there are lessons that are quite specific to a subset of either customers or partners. For example, Using Troubleshooting and Diagnostic Tools to Identify and Resolve Technical Issues is specific to On-Prem customers. This is a vital tool that we wanted to highlight, but only to our On-Prem customers. The second lesson in this small unit is Leveraging SAP Partner User Management for Enhanced Support which explains the benefits of the Service Partner User (SPU) Management Application. This is specific to partners.
So in essence we needed a unit that contained supplementary content that didn't fit the overall universal content in other units. It will also give us the opportunity to add additional lessons of this ilk into the future.
Do you want to know more about support from SAP? Start your training today! - Support Accreditation.
This article complete the series explaining in depth, the Support Accreditation. Follow the links to previous articles Support Accreditation: Introduction to Unit 1 & 2 and Support Accreditation: Introduction to Unit 3 Explaining SAP Cloud ALM.
