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How to configure check-in range for Visit in SAP C4C

Purpose: The Notion behind the set-up is to allow the sales rep to do the check-in for any visit within the defined range from customer location.

Example: If sales Rep is 100 m away from the customer location for his visits, then he should be able to do check in with flagship message.

Steps:

1. Go to Business config–>implementation–>  scoping –> select “do you want to validate user’s proximity to accounts during check -in?”

2. Go to Business config–>Open activity list–> Maintain visit check in range

Note: Add to project, if not included in project activity

3. Enter the limited range that needs to be maintained for region/country:

In below screen shot I have maintained for India: 100 m range

  1. Maintain latitude and longitude for account for which visit is getting created  for Account: 1XXXXXX under Address tab.

Reference: I have Used below link to calculate Geo Latitude and longitude from address:

https://www.gps-coordinates.net/

5 .Goto Settings > Company Settings > Enable Geolocation Tracking

6. Make sure system location is not blocked so that it can track the location

7. please create a visit and try doing check -in, if the range is out of maintained distance

Before Check-in

After Check In the field “out of check -in range” got updated to YES. And A warning message is set which displays check in is done out of range.

Note: You can adapt and make the field visible in visit header

Note: There is no block as such, just that a flag would be set indicating that check in was done outside the range.

You can also refer below Notes for troubleshooting:

KBA 2696623 – Field “Out of Range Check-In” Showed as No in Visit.

KBA:2865385 – Not Possible To Have Geo Check In Range Under 100m With Error “Enter a value that is greater than or equal to 100.”

Summary: In real time Check-in time may vary with the scheduled visit time ,hence this functionality  can  help to check and compare the customer location and sales employee location and can give transparency that sales rep actually reached the location/nearby.

 

Regards

Anushree Dey

3 Comments
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    • Hello Sai,

      Check-in for visit can be done  for compliance/Non compliance reasons sometimes. So for now blocking functionality is not available , as  flexibility has been provided so that it doesn't stop the sales representative  from further customer visit process .

      This was updated by SAP as well , when we reached out to them with same  query..

      Thanks

      Anushree Dey