on 12-19-2023 8:51 AM
Hi All,
Customers are experiencing this error "Virus scanner not active. Document processing is not allowed" while uploading a document in C4C for replying back to a ticket.
Can anyone please provide me some insights on how to proceed further.
Best Regards,
Krishna Vasanth
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
We experienced the same yesterday and SAP informed it was a global issue but has been fixed.
For us all is working fine again since yesterday around 11 CET
Hello Krishna,
If I answered your query & if issue is resolved for you (which I expect as 'Yes' 🙂 ) ...do set this post as answered.
Ankush
I think this issue had been resolved yesterday itself by SAP team. If you still issue persist, please report an Incident / Case to SAP .
Hope this answered your post here !
Ankush Pashine.
Thank you Ankush for this information
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.