Designing an application UI can be challenging, especially when both expert and novice users are expected to use the application. Designing the UI around guided procedures and steps for users can lead to a design that appeals to beginners and casual users. However, such a UI can be inefficient for expert users.
Vijay Vijayasankar has written an interesting How much wood could a woodchuck chuck if a woodchuck could chuck wood?.
The CRM Web UI, first released in CRM 2006s, revolutionized the UI concept for business applications. However, the UI for maintaining prices in business transactions was designed more for the casual user. This shortcoming was addressed in CRM 7.0 with a new design that addresses the needs of casual and expert users. Below are links to two videos that provide an overview of the pricing UI and functionality available in SAP CRM 7.0.
Video 1: Automatic Pricing in Business Transactions
This video provides an overview of pricing in CRM business transactions. It shows how easy it is to automatically compute prices based on predefined price master data and business rules.
Video 2: Overriding System Determined Prices in Business Transactions
This video provides an overview of pricing in CRM business transactions. It shows how easy it is to override system determined prices in business transactions.
Please also see my SAP CRM 7.0 – What’s New in Order Management? for a summary of the pricing enhancements in SAP CRM 7.0.
SAP CRM 7.0 – What’s New in Order Management?
