All About Company Specific Help Documents in SAP Cloud for Customer(C4C)

[Ankit]

The Help Center contains the product/solution-specific Help documentation delivered by SAP. As an administrator, you can also add company-specific documentation in any workset, for example process descriptions or general business rules. It is also possible to add a file to all screens within the system.

Add Company Specific Help Content:

To add Company Specific Help Document or Link, please follow the below steps:

1. Navigate to the screen where you would like to add a document.


2. Open the Help Center.


3. You can add your document to this screen, or to all screens in the system.
   
   
   
   • To add your document to this screen, click Add Company-Specific Content under You Can Also.
   
   
   • To add your document to all screens, click Add Company-Specific Content for all Screens under You Can Also.
   
   
   
   


4. You can upload a document directly or link to an online document.


5. To upload a document, click New, then File.


6. To link to an online document, click New Link.
   
   
   
   • URL
   
   
   • Name (This is the name that will appear as the link in the Help Center.)
   
   
   • Description
   
   
   
   


7. Save your entries.

Note:

1. Below file format supported:
   
   
   
   • Any Microsoft Office format (such as .docx or .xlsx)
   
   
   • .PDF
   
   
   
   


2. You can upload files up to 500 MB in size. However, for performance reasons we recommend not uploading files larger than 20 MB.


3. You can also remove the company-specific content you added.


4. "http://" is must be prefix for the links in the URL field.

Delete Company Specific Help Content:

To delete Company Specific Help Document or Link, please follow the below steps:

Note:

• To remove the document or link which are posted for All Screen you can go to any screen and delete the documents/links accordingly.


• Documents/Links which are posted in a specific screen will only be visible to that particular screen, in order remove those documents/links you need to navigate to the same screen again. Ex: if the documents/links which are added in Account view will only be visible when you navigate to the Account view. Further actions can be taken from their itself.

1. Navigate to the screen from where you would like to delete the document or lin.


2. Go to respective screen.


3. Open the Help Center.


4. Click on Edit for Company Specific Help.


5. Select the File or Link which you want to delete.


6. Click on Delete.

Rearrange the Company Specific Help Content:

You can also rearrange the documents/links which are added under Company Specific Help, Please follow the below steps to do so:

1. Navigate to the screen from where you would like to delete the document or link.


2. Go to respective screen.


3. Open the Help Center.


4. Click on Edit for Company Specific Help.


5. Select the File or Link which you want to Move Up/Move Down.


6. Click on Move Up/Move Down.

Note:

• In a particular screen you can add both file as well as online link.


• You can add any number of files and links in the Company Specific Help section.


• You can also extract the incident in PDF format and upload it to the Company Specific Help which can serve as future reference.


• Help Portal link: Add Company-Specific Help

Regards,

Ankit K