*** Session 2 added – Ashley Saltzman – see more detail below ***
Welcome to the fourth and final SAP Tech Night Melbourne #sitMEL of 2019! This event will be held on Wednesday October 2nd from 5.15pm – 7.15pm at Bourne Digital (SAP Apphaus), 9 Queen Street, Melbourne 3000 (basement).
5.15pm – 6.00pm
Welcome Drinks & Food / SAP AppHaus Update – Sponsored by Bourne Digital
6.00pm – 6.15pm
SAP Community Updates
Quick update on SAP Community happenings plus an update from SAP TechEd Las Vegas.
Phil Cooley – SAP Tech Night Melbourne Organiser and SAP Community Member/Contributor
6:15pm – 6.45pm
Customer Experience (CX) – A Business View
A real world look at implementations of SAP Cloud for Customer and Hybris E-Commerce from a business perspective. What were the business problems that were being solved, and did the projects deliver on these requirements? What was learned from a business perspective, and what could have been done better? Importantly, what were the customer experience implications of each of the projects and what have they delivered.
Insights from recent projects at Asahi Beverages.
This discussion will focus on the non technical elements of both the projects and the products to understand how customer experience is impacted during and after these large implementations.
National Sales Operations Manager
BREAK – quick 5 min break
6:50pm – 7.20pm
Learnings from the Project Coalface – Interactive Q&A Session
Also joining us will be SAP senior executive Ashley Saltzman. Ashley is responsible for all commercial escalations for SAP in the Asia Pacific Japan region. This will be an interactive Q&A session where Ashley will share with you his experiences and advice in handling the most difficult situations.
Ashley will answer questions from the audience – so please come prepared. I’ve got some questions prepared myself so cannot wait to get some insight on what can be done to keep projects on track.
Commercial Escalations Executive – Asia Pacific & Japan
Mission Control Centre, Digital Business Services
SAP Australia Pty Ltd
Wrap up and for those interested directions to the pub – let’s see if we can get this happening this time
Vaults 1-9 Federation Wharf Melbourne
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To book your place use the following link.
*** Please reserve your seat as spaces will be limited ***
We are looking for future speakers and topics so put your name down now here.