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This is continuation of blog CRM-C4C integration

In this blog I would share steps to set up CRM system for initial load and delta load of marketing attribute to C4C.

  • Transfer of marketing attribute also takes place through Idocs
  • SAP by standard has provided 3 message types for this purpose
Message Types Description
CHRMAS This message type carries marketing attribute id’s
CLSMAS This message type carries marketing attribute sets
CLFMAS This message type carries marketing attribute assignments to BP
  • Once crmpcd_create_connectivity_sim is executed with marketing attribute as scope ,then these message types will be assigned to partner profile

Initial Load

  • To replicate marketing attributes , we have to follow a sequence of message types/idocs creation.
  • First we should replicate all marketing attribute id’s to C4C ,i.e. CHRMAS message type idocs
  • Then we should replicate all marketing attribute sets to C4C, i,e, CLSMAS message type idocs
  • Finally we should replicate all assignment of marketing attributes to BP ,i.e. CLFMAS message type idocs
  • SAP by standard has provided standard reports to facilitate initial load .
Report Description

RBDSECHR

Initial loadĀ  the report to send characteristics/marketing attribute

RBDSECLS

Initial load the report to send marketing attribute set

RBDSECLF

Initial load the report to send marketing attribute assignment

Delta Load

  • SAP has provided change pointers to trigger chrmas,clfmas,clsmas idocs.
  • Activate change pointer globally using t-code BD61.
  • Go to t-code BD50 and activate change pointer for CHRMAS, CLSMAS,CLFMAS message types.
  • Once a change pointer is activated any changes made will be logged in BDCP2 table.
  • Use standard T-code BD21 to process these change pointer and create idocs.
  • For any custom change in content of idoc, registerĀ  BTE event using FIBF transaction and make changes in custom FM.

Thus we can send marketing attributes from CRM to C4C.

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