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Author's profile photo Felipe Fraga

What are the SAP help contents available?

SAP Hybris Cloud for Customer and SAP Business ByDesign, also known as, C4C and ByD, are very complete and customizable products and because of that some questions might arise during implementation or its daily use. Thinking of it, SAP provides a variety of contents to try to cover all kinds of questions that might come up.

This blog presents the options available and describes key differences among them.


  • Help Center.
  • Knowlegde Based Articles.
  • SAP Community.
  • Online Search Engines, such as Google.

Help Center:

The Help Center contains the information related to system implementation and configuration, as well as the What’s New section, to cover the changes done during upgrade, and the User Stories, with tips on how to use the functionalities of everyday business.

Where to find it?

If you are using C4C, you can check it here.

For ByD users and also for C4C, we have the option of acessing the center from within the system. Please check the  icon on ByD right top corner and on C4C you can check it on the right toolbar and the Help icon on the right top corner if you are using the HTML5 client and foor Fiori/ RUI users, you can find under your Profile menu.


Knowledge Based Articles:

Knowledge Based Articles, or KBA’s, are documents written by SAP Cloud Support based on incidents that were raised by customers to address a specific situation, issue or scenario.

Where to find them?

KBA’s can be found in a lot of places, during incident creation, you have the option of Solution Search for C4C user and Solution Proposals for ByD users.

Besides that, all KBA’s are indexed on Google, so you can search them there as well.


SAP Community

Well, here we are!

The SAP Community is a great source of knowledge not only for C4C and ByD but also to anything related to SAP Products.

On the SAP Community you can ask questions and assign them to a Tag, depending on what you are talking about. The questions are then checked by the whole community, including customers, partners and SAP Employees of all sorts, like Support and Development. This ensures a rich discussion towards each solution, with expertise from different teams in a single channel.

Besides the question threads, the entire community has the possibility to write Blog Posts, like this one, to talk about a specific scenario, project, product, you name it!

Make sure to check the Rules of Engagement and more information about Blogs and Questions.

Extra information can be found here.


Online Search Engines

Google is Google, isn’t it?

Most of SAP Documentation is indexed there. During your search, it is important to mention “SAP” and the Product you are referring to, in order to ensure that the results are not too broad.


Well guys, that is all I’d like to share for now.
Please make sure to comment what you think or any questions you might have. If you have any more tips on SAP Help Documentation, please share it with me and the community! 😀

Kind Regards,
Felipe Fraga
SAP Community Moderator and Support Consultant.

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      Author's profile photo Anant Acharya
      Anant Acharya

      Thanks  Felipe for this blog 🙂