Service Ticket Intelligence

  I have invested some time in getting certified in few of the professional certifications . Some ware due to Organisational standards and some are out of interest . When I look at all those certifications one thing comes to my mind is there a... Read More »

In today’s rapidly evolving world, mobile phones have emerged as indispensable gadgets, serving as the cornerstone of our daily lives. Despite the waning significance of Short Message Service (SMS), it remains a preferred communication channel... Read More »

For machine learning to accurately understand and curate actions that caters to business requirements, the quality and quantity of training data are key ingredients for training highly efficient and effective machine learning models. Having large... Read More »

Enterprises are facing challenges in customer service area. While a typical customer journey includes a variety of interaction points, customer service interactions are among the most critical. They have the power to either strengthen customer... Read More »

Recently, we kickstarted a new initiative to put the spotlight on women who are working in the technology industry and, more specifically, in artificial intelligence at SAP. Through the insights Jana Wuerth shared with us in Women in Artificial... Read More »

When I was 8 years old, my dad and I built a robot out of wood. Unfortunately, we couldn’t agree on a suitable head for the robot. My dad wanted to just put an empty wooden box as a head. I on the other hand wanted my robot to be smart. I wanted... Read More »

Computers never have a problem understanding structured datasets, but for unstructured data like free text, it is always a pain. With AI and machine learning technologies, we are now able to tap into the richness of information stored in the... Read More »

Last month I had the pleasure of participating in SAP’s second Hyperautomation webinar. During my session, I showed how SAP Process Automation technology can optimize the ticket handling process for customers using SAP AI Business Services. This... Read More »

Using Machine learning for Service Ticket categorization Machine learning for Service Ticket categorization is a powerful tool to help automate ticket categorizations. It is based on the prediction capabilities of Leonardo which learns from your... Read More »

At SAP, our mission is to build intelligent enterprises by infusing our AI technologies into applications and business scenarios across all lines of business (HR, procurement, or finance), at scale. In this blog post, let’s focus on two... Read More »