About VinitaSinha

VinitaSinha · 05-02-2022

Adoption of your SAP Sales or Service solution by the end users can define the success of your implementation. The ROI from your C4C solution can only be optimal when end-users adopt it. But the question is, how do you define adoption and how do you ...

VinitaSinha · 02-01-2022

Using Machine learning for Service Ticket categorization Machine learning for Service Ticket categorization is a powerful tool to help automate ticket categorizations. It is based on the prediction capabilities of Leonardo which learns from your dat...

VinitaSinha · 05-06-2019

In this Blog Series, I will elaborate on how you can achieve some of your Sales and Service Cloud KPIs using the SAP Sales and Service Cloud solutions KPIs are an efficient way to track the performance within your Organization and a very effective t...

VinitaSinha · 06-08-2017

C4C Analytics already offers Relative selects for selection parameters in the Reports – be it standard reports or custom ones. Typically, the relative selects related to Authorizations are already offered by SAP – eg: My Sales Unit, My Team, My *. Si...

VinitaSinha · 06-06-2017

This is a short blog to explain how you can show 3 levels of Territories in the same report. Eg: on a Visits Report, if you want to show the Territory associated with the Visit, its parent and grandparent territories. Typically, through the Territory...

VinitaSinha · 11-22-2023

Hi Kalyan, You could perhaps look at the User Subscription data source and do a Left outer join with the User Logon one. That way you could get the users who exist in the system but don't have a record for a login Thanks, Vinita

VinitaSinha · 03-29-2023

Love it Ben ! Especially the OVS analysis and using these insights to evaluate the possibility to re-train the ML model. Also love that you took the example where 30 days data can be exported out and built over a period of time to do analysis in a B...

Re: C4C Active users key figure · 02-12-2019

Hi RedaYou could also try to use the User Subscription Data Source which gives you information of how many 'Counted' users exist in the system as of the current dateAs you can see, it gives you information for both Counted and not counted users - say...

VinitaSinha · 12-02-2018

Excellent blog, Ralf !! Thanks a lot for putting this together

VinitaSinha · 07-16-2018

Some data sources might have a 'Today' field as well which you can use for such calculations, but that would need to be checked of course. Eg: Lead History does not have a Today field, but Lead does

User Statistics

User Activity

Usage Reporting in SAP Sales and Service Cloud

Building a Dashboard for ML based Ticket Categorization analysis

Sales Cloud KPIs - Pipeline (Quantity) As A % of Quota

Custom Relative Selects in C4C Analytics

Showing 3 levels of Territories on the same report without using hierarchies

Re: Usage Reporting in SAP Sales and Service Cloud

Re: Measuring feature usage and user adoption in SAP Sales and Service Cloud

Re: C4C Active users key figure

Re: C4C Machine learning - Ticket intelligence - Release 1811

Re: Custom Relative Selects in C4C Analytics