Overview A playbook is a customizable set of activity and action proposals tailored to each sales phase or sales cycle in case of opportunity processing and lead status in case of lead processing. Playbooks can also be defined independent of lead...

Overview Service Level Agreements are used in SAP C4C V2 to ensure that organizations deliver required service as per agreed timelines. A service level agreement (SLA) is an agreement between a service provider and customer about the services provid...