Hi All,
After my last blog ‘Employee Central Service Center- An Overview’ which talked about the ticketing solution (Ask HR) offered by SAP, I thought it’s a good idea to provide an overview of another interesting product offering by SAP SuccessFact...
Hi All,
We have a situation where we don't want the user executing a report to see the tickets where they are 'Employee' i.e. affected user.
When 'All Tickets' report is executed, the selection offers to select 'Employee - My User Name'. However,...
Hi All,
While there is some good content available in public domain to explain the (perhaps least explored) module Employee Central Service Center 2.0, I had many queries before initiating the implementation. I couldn't get the answers until I imp...
Hi Experts,
As per Employee Central Service Center (ECSC) architecture, it's built to extend SAP Service Cloud functionalities on SuccessFactors platform. However, not all functionalities from SAP Service cloud are avaialble in ECSC. For example, C...
Hello andrew.smith14
2735461 is not entirely valid as of today.
I managed to hide the Priority field using property- hidePriorityField as 'yes'.
There's a possibility to hide incident category using- hideIncidentCategoryField. But it only works fo...
Hi piejanssens
We recently provisioned another ECSC instance; and I asked the same question to the SF support personnel. They confirmed that Neo is the only available environment as of today.
Hi Jameel,Our requirement focuses on 'Employee' field only; and this filter isn't working there.The design for Employee support scenario- Ask Hr expects all employees to view tickets in SuccessFactors Ask HR platform. However, from C4C standpoint, th...
