About rmwilhelm

rmwilhelm · 09-15-2016

Hello SAP Hybris Cloud for Customer Community: I would like to introduce and exciting new blog series: The Fall 2016 Expert Corner Blog Series for SAP Hybris Cloud for Service! Over the next 8 weeks this series will focus on various topics writte...

rmwilhelm · 07-27-2016

The 1608 SAP Hybris Cloud for Service (& Social) release is full of great capabilities, new and enhanced functionalities, as well as integration extensions across both Customer Service and Field Service scenarios. We are excited to provide a blog ser...

rmwilhelm · 07-27-2016

The 1608 SAP Hybris Cloud for Service (& Social) release is full of great capabilities, new and enhanced functionality, as well as integration extensions across both Customer Service and Field Service scenarios. We are excited to provide a blog serie...

rmwilhelm · 07-27-2016

The 1608 SAP Hybris Cloud for Service (& Social) release is full of great capabilities, new and enhanced functionality, as well as integration extensions across both Customer Service and Field Service scenarios. We are excited to provide a blog serie...

rmwilhelm · 07-27-2016

The 1608 SAP Hybris Cloud for Service (& Social) release is full of great capabilities, new and enhanced functionality, as well as integration extensions across both Customer Service and Field Service scenarios. We are excited to provide a blog serie...

rmwilhelm · 10-06-2016

Hi Rajasekhar - there are a couple of items/clarifications to add: Products. C4C is a single solution with various business scenarios licensed separately or in total - its a licensing/topic scenario vs. product. Additionally it includes Cloud for Ser...

rmwilhelm · 09-08-2016

This functionality is standard in 1608. The ticket PDF summary will have the sigantures captured during the process. If it is not working as such please submit an incident.

rmwilhelm · 07-27-2016

Hi Gaurav,Yes, you can change the siganture type "name/label" using language adaptation.Hope that helps!

rmwilhelm · 06-24-2016

Hello Subhasish - the link and deck have not yet been posted. They will be early next week. Please stay tuned....Renee

rmwilhelm · 06-24-2016

Hi Cesar - please note the deprication is only for the portal widgets that we delivered to enablet the self service scnenario - the portal itself - HCP is not being depricated. As these widgets are based on no longer mainstream technology (ex: they w...

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Introducing the C4C Service Expert Corner Blog Series

What's New in 1608 Cloud for Service: Offline Enhancements

What's New in 1608 Cloud for Service: Ticket Enhancements

What's New in 1608: Service Enhancements in Contracts and Maintenance Plans

What's New in 1608: Customer Service Enhancements

Re: SAP Cloud for Customer ( C4C) beginners Guide-Part 1

Re: Can service request (tickets) summary capture signature like sales quotes do?

Re: Change description of Signature Type

Re: C4C 1608 pre-release briefing

Re: C4C Integration with Hana Cloud Portal