March roared in and out this year, and once again SAP Product Support delivered great educational sessions.
As in previous months, I will be providing a recap of March, as well as a look ahead to what's coming in April. If you missed our earlier blogs, check them out here: What's Happening in SAP Product Support - January 2014 edition and What's Happening in SAP Product Support - February 2014 edition
March 2014
Enterprise Support Academy Meet the Expert sessions:
bradley.liou delivered a Meet the Expert session on the Automated Notes Search Tool. The focus of the session was to enable customers to quickly identify SAP correction notes to fix system errors or bugs as well as relevant customizing tables and customer code by using Automated Note Search Tool. By using ANST, customers will save time in their problem solving tasks. The recording is available here.
christopher.vozella delivered a Meet the Expert session on BI 4.1 Maintenance Demystified. Customers were given an overview of the BI4.1 maintenance strategy, a deep dive on BI4.1 critical patch handling, and were provided information about 2014 improvements in BI4.1 maintenance. The recording is available here.
ASUG
I had the opportunity to present a webinar through ASUG on the new SAP Support Portal, as well as attend and present at the ASUG Pittsburgh chapter meeting. Customers were thrilled to see the ease of navigation and access to the new SAP Support Portal. I even heard some 'oohs and ahhs' from the audience.
The webinar was recorded and can be accessed here: http://www.asug.com/discussions/docs/DOC-37219
Photo from ASUG Pittsburgh chapter
NEW SAP Support Portal launch
That's right! The new SAP Support Portal is live and available for all to use! Make sure you start using the new URL http://support.sap.com.
See here for our SCN post announcing the launch: http://scn.sap.com/community/software-support-and-maintenance/blog/2014/03/16/its-official--phase-1-...
Video: Short Story on how the SAP Support Portal was changed
April 2014
Enterprise Support Academy Meet the Expert Sessions
Yesterday (April 3) ali.chalhoub A delivered a meet the expert on End-to-End Tracing & Client Devices on SAP Mobile Platform 2.3. Here is a link to the recorded session:
https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocourse=X&courseid=70250449
April 8 - Meet the Expert Session on the new SAP Support Portal. Register at https://service.sap.com/sap/bc/bsp/spn/esa_redirect/index.htm?gotocourse=X&courseid=70248115.
ISUG Tech 2014
paul.vero is presenting 3 separate times at the ISUG-Tech conference.
annette.kirkpatricktoo!
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