Situation Handling in SAP S/4HANA Cloud automatically notifies the responsible users about critical issues that require their attention. This encompasses various situations, such as upcoming deadlines, delays, expiring contracts, and more.
To address these business challenges and make well-informed decisions, business users often need access to information scattered across different sources, both in and outside the SAP S/4HANA Cloud system.
GenAI steps in, offering practical assistance. Users can use artificial intelligence to access additional information and receive personalized, context-specific recommendations tailored to their roles.
A closer look at decision dynamics
Let's delve into a scenario where Situation Handling automatically informs Kate, the responsible purchaser, about a purchase contract that is about to expire. Before deciding to renew the contract, Kate must consider multiple factors. This involves assessing the company's needs for the ordered materials or services, exploring potential alternative suppliers, evaluating supplier ratings and risks, and taking into account the market price development of the materials or services covered by the contract.
GenAI’s practical assistance
GenAI can further assist Kate by analyzing historical data related to the purchased materials or services and offering insights into market price trends. This empowers her to make more informed, data-driven decisions, ensuring that the contract renewal aligns with the company's objectives.
This is just one example of how Situation Handling and GenAI can transform your daily operations. Now, we want to hear from you!
What challenges do you face, and how can GenAI for Situation Handling be your solution?
Join our Customer Engagement Initiative (CEI) to explore how GenAI for Situation Handling can bring innovative solutions to your business. As we’re in the early stages of development, your input on potential use cases and user experience is crucial for us.
Register by March 8, 2024, to actively contribute to shaping the future together.
Why engage with us?
You can interact directly with our Situation Handling Product Management and Development team to:
- Gain early insights into the planned product features of GenAI for Situation Handling
- Influence future requirements by giving valuable first-hand feedback
For additional details about how these engagements work, check out this blog post that highlights a previous project led by our team.
What are the requirements?
To guarantee a successful engagement, you should meet the following prerequisites:
- You have a good understanding of Situation Handling.
- You are a business expert with an interest in AI and its applications for supporting users in their day-to-day activities.
Want to learn more?
- SAP Managed Tags:
