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  1. E. Ocula

    Hi Bharath, is there something more which needs to be configured ? As I cannot make it to work ;

    1. I have installed BI 4.2 SP5 on a (single-node) test-server
    2. Fiori-launchpad is fully working
    3. The test-server has access through the internet (I have configured our proxi-server and proxi-port-number in the configuration of Internet Explorer), and afterwards I could use this IE to browse the internet from that test-server
    4. I have added :

      -Dhttps.proxyHost=<our-proxi-server-name>
      -Dhttps.proxyPort=80

      in the java-options of the “Tomcat Configuration” tool

    5. Restarted Java (even cleared Tomcat-cache)
    6. But afterwards, I still have (after clicking on the icon on the top-right hand corner of the Fiori-launchpad :

      Web Assistant Not Available. The Web Assistant is not available. BILaunchpad may not have access to the internet or the proxy is not configured

    Am I forgetting something  ?

    Many thanks,

    Eddy

     

     

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    1. Ivan Yin

      In my environment, the machine can access the internet directly so I didn’t configure any Proxy in tomcat and IE and the Web Assistant works fine.

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    1. Bharath B N Post author

      Hi Darren,

      IP and Port number showed in videos is “Proxy host and Port number”. Please check in your browser proxy settings where tomcat is deployed. Use command prompt to  “ping” to proxy and update the same IP or host name in Tomcat java properties.

       

      Bharath

       

       

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  2. Bharath B N Post author

    Error:

    “The Web Assistant is not available. BILaunchpad may not have access to the internet or the proxy is not configured.”

    Cause

    The URLs specified in the web.xml of the Fiori BI Launchpad are not accessible.

    Resolution

    1. Navigate to below location in the installed machine
      <BOBJINSTALLDIR>\tomcat\webapps\BOE\WEB-INF\eclipse\plugins\webpath.FioriBI\web\WEB-INF\
    2. Open the web.xml
    3. Replace https://xraycontrolstebofwk.int.sap.hana.ondemand.com/xRayControls/resources/sap/dfa/help with https://xray.hana.ondemand.com/xRayControls/resources/sap/dfa/help
    4. Replace https://cp1canary.int.sap.hana.ondemand.com/dps with https://cp.hana.ondemand.com/dps
    5. Navigate to below location in the installed machine
      <BOBJINSTALLDIR\tomcat\work\Catalina\localhost\BOE\eclipse\plugins\webpath.FioriBI\web\WEB-INF
    6. Repeat steps 2, 3 and 4
    7. Restart Tomcat

    Even after this steps getting same error then make sure Proxy Host and port is correct.

     

    Bharath

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  3. Rene Brito

    Hi Bharath,

     

    I have a split deployment with Apache httpd 2.4.39, Tomcat 9.05, and JRE 8.162. I can access to BO 4.2 SP05, but the web assistant kept giving me the same error:”The Web Assistant is not available. BILaunchpad may not have access to the internet or the proxy is not configured.”

    I have tested the fix with the regular Apache Tomcat bundled with BO 4.2SP05 and it is successful. So, my guess is that there is something missing in the Apache config files.

    Have you tested the fix on a split deployment scenario? Any help is appreciated. I have also opened a ticket with SAP support but no resolution so far.

    Thanks,

    Rene

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      1. Bharath B N Post author

        Hi Rene,

        I am back with my investigation.

        Please follow the steps:

        • Navigate to conf file in Apache http server (C:\Apache24\conf)
        • Open bobj.BOE file in any editor. (Name might be different in your machine)
        • Add these 2 redirection mappings to .BOE file (last parameter might be different in your case)
        • JkMount /BOE/*/sap/dfa/help/* ajp13
          JkMount /BOE/*/resources/sap/dfa/help/* ajp13
        • Restart Apache http Server.

         

        Bharath

         

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