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Author's profile photo Pooja Bhalla

Derive Business Insights using SAP Hybris Cloud for Customer Analytics

As part of our monthly blog series, this month we will take you through different Analytics features available in Cloud for Customer.


In today’s blog we will take you through high-level overview of Cloud for Customer Embedded Analytics.


Cloud for Customer Embedded Analytics is part of the solution. It sits on the same platform and is deeply integrated within the product. Cloud for Customer delivers 150+ out of the box best practice reports. No activation required, these reports are ready to use on deployment.


Some of the key features of Cloud for Customer Analytics are as below:

  • Real-time analytics
  • In-place drill down
  • Home page based reporting
  • Navigation to Business Object directly from reports
  • Quick view of transactions
  • Built-in Excel Add-in
  • Interactive dashboards
  • Single set-up for both mobile as well as web
  • Exception based reporting on homepage
  • Configurable alert and warning based reporting
  • End user flexibility
  • Fiscal year based reporting



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Data can be visualized as Reports where end user can create his/her own ad-hoc reports. Users can easily slice and dice data and save their own views without contacting IT/admin team.


Cloud for Customer provides wide range of charts to select from. Hierarchical based reporting allows you to drill down from parent to subsidies thus analyzing the amount of revenue at each level. Hierarchical report can help you get a bird’s eye view of total aggregated revenue from your large customer base and helps you drill down further.




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Users can quickly navigate to transactions from reports. This features provides users flexibility to edit transactional data while working on report.


Cloud for Customer reports can be broadcasted to top level managers or sales rep can directly annotate and send email to their colleagues with report as an attachment.


Users can configure exceptions and conditions on report so as to highlight key information that they are interested in. All these features are available to the end user directly. They need not wait for an admin to configure these.


Built-in Excel add-in is very popular amongst excel friendly operations users. This allows them to utilize all excel based features while they are still connected to Cloud for Customer and have access to latest data.


Interactive Dashboards


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Interactive dashboard enables users to perform advance analysis. One can view all the related data together. Interactive dashboard allows users to pass filters from one report to the other thus enabling them to drill down and analyze the data.


In-place drill down can be used to add or remove additional characteristics and measures to slice and dice data for further analysis.


Quick-view of transactions helps users to glance at the transactions while still working on dashboard. For further insights user can directly jump onto transactions directly from dashboard.


Home Page based reporting

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Keep track of your business! Configure reports and KPI on your home page.


You can add key reports to your homepage. Reports can be converted to tile pattern to help you track your numbers or else you can build KPI tiles that also allows you to drill down for further analysis.


KPI helps you track your performance with respect to target and reference points. Drill down to reports and dashboards for further insight. Multiple reports can be provided for drill down.


Configure alter and warning points to see where you stand. KPI overview provides you detailed analysis of your performance.


I will write in detail about each of these functionality in my upcoming blogs. In the next blog we will go over some details about Cloud for Customer Reporting – Reporting @ Cloud for Customer

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      Author's profile photo Former Member
      Former Member

      Very insightful blog, Pooja. I look forward to your next one. Thank you!

      Author's profile photo Bejoy Jacob K
      Bejoy Jacob K

      Thanks Pooja

      Author's profile photo Kavya Krishnan
      Kavya Krishnan

      Nice overview Pooja..thanks 🙂

      Author's profile photo Thabo Mithi
      Thabo Mithi

      Brief and straight to the points. Nice bird-eye-view Pooja.

      Author's profile photo Former Member
      Former Member


      # (Hash) is displayed instead of user id and ip address in report COD_RESP_TIME_ANA_Q0006.
      what could be the cause.


      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author


      # appears when data is blank. Check if the values are maintained in the transaction.

      Author's profile photo Uwe Maas
      Uwe Maas


      Hi Pooja,

      my customer - they already using Hybris Sales Cloud - is asking for some best practices in the area of Performance Management for the sales Teams. It´s more about Business best practices and what maybe other customers are using. Do we have also Information or recommandations for sales Performance Management?



      Author's profile photo Pankaj Sharma
      Pankaj Sharma

      Hello Pooja,

      Thanks for this informative post. I am looking to hide the pipeline for the scorecard? Is there anyway to do so? Thanks for your help.

      Author's profile photo Pooja Bhalla
      Pooja Bhalla
      Blog Post Author

      Hi Pankaj,


      Are you looking to hide the top banner which shows 93K in your screenshot?




      Author's profile photo Pankaj Sharma
      Pankaj Sharma


      Hello Pooja,


      Yes, thats exactly what I am looking to hide.