As part of simplification, we have developed a new way on how a social channel can be added in Digital for Customer.

Now a new channel can be added in just 2 clicks!

– Go to Settings and then to Social facet

– Click on Add and complete the authentication

     Settings.png

   

– Click on Refresh to see a new Twitter channel added into the system!

Now sit back and relax. System will pull all new tweets every 5 minutes and convert them into Tickets. Isn’t this simple?

Got any questions on this?  Comment below, we will try to respond asap..

To report this post you need to login first.

1 Comment

You must be Logged on to comment or reply to a post.

Leave a Reply