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As part of simplification, we have developed a new way on how a social channel can be added in Digital for Customer.

Now a new channel can be added in just 2 clicks!

– Go to Settings and then to Social facet

– Click on Add and complete the authentication



– Click on Refresh to see a new Twitter channel added into the system!

Now sit back and relax. System will pull all new tweets every 5 minutes and convert them into Tickets. Isn’t this simple?

Got any questions on this?  Comment below, we will try to respond asap..

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