As part of simplification, we have developed a new way on how a social channel can be added in Digital for Customer.
Now a new channel can be added in just 2 clicks!
– Go to Settings and then to Social facet
– Click on Add and complete the authentication
– Click on Refresh to see a new Twitter channel added into the system!
Now sit back and relax. System will pull all new tweets every 5 minutes and convert them into Tickets. Isn’t this simple?
Got any questions on this? Comment below, we will try to respond asap..