Extension and configuration possibilities with SAP Field Service ManagementWhile fit to standard approach may fit many companies, the majority of field service organizations require some degree of configuration and extensibility within their environm...
This blog provides an overview of the innovations released for SAP Field Service Management in 2402.In the 2402 release, we have introduced several enhancements to elevate user experience, improve integration, and enrich feature functionality. Within...
RISE/GROW with SAP and ensure smooth maintenance schedulingSAP S/4HANA Asset Management for resource scheduling is the strategic solution for maintenance-centric scheduling operations that are in-plant. The solution is fully integrated into SAP S/4HA...
One question I sometimes hear posed by customers, partners, and other SAP users revolves around SAP Field Service Management's approach to handling long-cycle scheduling for multi-day, week, month, or longer jobs, primarily focusing on the scheduling...
In this blog, I will discuss how to increase customer satisfaction and simplify touchpoints using the Customer Self-service Portal within SAP Field Service Management. Specifically, we will see how the Self-service Portal helps (a) assist in faster i...
Hi Anandh,
Sorry I missed your comment so long ago. Typically for such a scenario for customer-specific operations the recommendation would be to use the SAP Field Service Management, mobile app in conjunction with SAP Field Service Management for d...
Hi Ava,
Thanks for the question. I created this as a Number UDF which denotes the activity sequence via screen configuartions on the "Service Call App Activity Detail Tab (WEBAPP)".
Once you have the UDF configured, you could either manually update...
Hi Gonzalo,
Thanks for the question. You’re correct in your understanding. When the service call is assigned to the crowd resource, they have the option to use the integrated FSM mobile app. There is also the option to send them a shareable link whi...