Here is the second part of my blog on the steps to make a successful ITSM / ChaRM project. You can find the first part with this link: http://scn.sap.com/community/it-management/alm/solution-manager/blog/2015/02/12/how-to-make-a-successful-itsm-charm...

Let’s share our thoughts on how to make a successful ITSM / ChaRM project!For 8 years, I’ve done many of these, for small, medium and large SAP implementations and I’ve found that some key steps are always essential to guarantee the project success:D...