I am using https://api.sap.com/api/SalesSvcCloudV2_case/tryout PATCH api to update the field in existing case in Service Cloud v2. I am facing 412 error when I hit the patch request. I have attached screenshot below.  

In service cloud v2, how can we auto-escalate the cases once the SLA is breached and once the case is escalated how it can be auto-assigned to manager of the case processor? I tried it using autoflow but with autoflows I am just able to send the noti...