About StephenMillard

StephenMillard · 11-08-2023

There is a new configuration setting for iContent folder access in the 2H 2023 release that is defined as follows:We've added a configuration setting that controls user access to specified files within iContent folders.Administrators can use the iCon...

StephenMillard · 10-27-2016

When trying to generate a summary from an employee support ticket in C4C (Summary > Preview Summary) we're getting either a blank page (HTML client) or spawning another C4C session window (Silverlight Client). Examining the Form Template Maintenance...

StephenMillard · 09-21-2016

Hi everyone.I am working with two C4C systems in development environments. They are both in the process of being configured for providing employee ticket support (i.e. both still need a lot of work).Neither system has had any page adaptation done or...

StephenMillard · 05-20-2016

The majority of configuration in Visualization Solutions by Nakisa (VSN) applications is achieved via the changing of settings in the AdminConsole, Nakisa's standard administration interface. For a typical configuration this is all that you would req...

StephenMillard · 04-03-2014

Following on from the previous post, Quick Search Essentials, I’m going to take a look at some of the syntax that will allow you to construct more advanced queries and help you get the most out of SOVN OrgChart 4.1’s new Quick Search feature.Search O...

StephenMillard · 10-26-2016

Hi Gab. You mention that inbound e-mails can't be associated with a default employee record. This means that inbound e-mails for employee support (with no ticket ID reference) where the e-mail address is unmatched must inevitably end up in the unass...

StephenMillard · 09-21-2016

A flash of inspiration and I found the cause. It was a significant difference in the work center access on the assigned business roles. In particular I think it was definitely some of the COD_ACTIVITES entries that affected it but maybe also some o...

StephenMillard · 09-21-2016

I'm surprised there's nothing in your log re. the logging in process. Perhaps the log configuration is such that it switched over based on size a little while after the logon?Perhaps try rolling the log, then logging in as an end user and then revie...

StephenMillard · 09-20-2016

Do you see anything similar to this in your log? 20 May 2015 14:56:39 INFO com.nakisa.Logger - Tenant ID: 000 20 May 2015 14:56:39 INFO com.nakisa.Logger - LoginSettingsObject Load: 27 20 May 2015 14:56:39 INFO com.nakisa.Logger - com.nakisa.fr...

StephenMillard · 09-08-2016

Those are all from when you are trying to access the data.I'm specifically asking about when you login.I believe your problems occur right at the start and your lack of data is a symptom of your employee data not being read in. We can see quite clea...

User Statistics

User Activity

2H 2023 SuccessFactors Learning - What does the iContent folder access change do in practical terms?

Enabling Summary for C4C Employee Support Tickets

How can I set the C4C ticket page layout and content to match?

File Level Configuration for Nakisa Applications

OrgChart 4.1 Quick Search Syntax for Power Users

Re: Email Response Management in C4C - Part 2 - Cloud for Service Expert Corner

Re: How can I set the C4C ticket page layout and content to match?

Re: Ask: Nakisa Talent error message

Re: Ask: Nakisa Talent error message

Re: Ask: Nakisa Talent error message