As the need for our service continues to grow, we are thrilled to announce that we are expanding our 'Ask an Expert Peer' expert base! We're extending into more exciting fields within our platform technologies, including SAP Fiori Launchpad, SAP BusinessObjects Business Intelligence platform, SAP Crystal Reports, and SAP Analytics Cloud.
Interested in joining us? Read on to learn more about how the service works and discover how you can apply today!
APPLY NOW!
What is Ask an Expert Peer?
Ask an Expert Peer lets customers chat on their technical, product-related questions through one-on-one interactions with qualified and approved experts outside of SAP. Ask an Expert Peer is best to deliver fast issue resolution for basic inquiries such as how-to-questions, and all low to medium priority cases.
Ask an Expert Peer is now an official and permanent channel of the Real-Time Support approach. To learn more, visit our FAQ.
Benefits of the Ask an Expert Peer Channel
For customers, Ask an Expert Peer is a great way to deliver fast issue resolution for basic inquiries, such as usability or how-to questions. This on-demand expert network comes with many advantages to the business, enhancing customer experience, reducing response times, and improving business continuity. To learn more, watch the Webinar.
Why Should You Apply?
If you are a product expert, Ask an Expert Peer offers significant benefits. Being part of this support channel experience is a great way to connect with your peers and share your knowledge. In addition to the opportunity to build reputation as an expert outside of your own organization, you will receive compensation for your accepted answers.
Your active participation and contribution on SAP Community is great value to SAP and is highly appreciated. As an active community member, you have the skills and knowledge needed to deliver excellent customer service. The participation in the Ask an Expert Peer program might be another way in supporting customers and sharing your great knowledge.
Interested? Become an Expert of the Program!
The application process is simple:
- You as a potential expert candidate for a specific product area or areas, must take a brief assessment examination provided by our partner Movate (formerly known as CSS Corp/Directly Inc.).
- You can become an expert in multiple product areas, and we encourage potential experts to apply for multiple product areas if you are experienced in those areas. The more product areas you are approved to be an expert in, the more opportunity for you to accumulate rewards.
- Once onboarded to the program, you choose which questions you’d like to claim.
- You can earn rewards and points for every question you answer correctly.
APPLY NOW!
You can apply to be an expert in one or more of the product areas below:
- SAP Fiori Launchpad
- SAP BusinessObjects Business Intelligence platform
- SAP Crystal Reports
- SAP Analytics Cloud
Want to Learn More?
