SAP's AI Evolution: From Simple Searches to Advanced Understanding

[AbhijeetK]

Introduction: SAP's way of searching with AI is changing. We used to have a 'contextual' way of searching, and now we're moving to 'semantic' search. Plus, SAP's old AI service like CAI for chatbots is getting retired. Let's explore what all this means in simple terms.

Understanding Contextual vs. Semantic Search

• Contextual Search: Imagine asking a robot a question, and it only remembers your last few words to answer you. That's contextual search. It's basic and follows set rules or patterns.


• Rule-Based and Pattern-Based Searches: These are parts of contextual search. 'Rule-based' means the robot has a set of instructions on how to answer. 'Pattern-based' means it looks for patterns in your words to guess what you want.


• Semantic Search: This is like asking a very smart robot that understands your question's full meaning. It doesn't just listen to your words; it tries to figure out what you're really asking.it basically use NLP algorithm.

 

The benefits are two-fold for semantic Search -

• Firstly, it increases precision. By understanding the context of your search, semantic search ensures the results are more relevant, saving you time.


• Secondly, it improves comprehensiveness. It can pick up on synonyms, related terms, and contextually relevant documents that a keyword search might miss.

SAP's Conversational AI (CAI) Service and Its Retirement

• SAP had a service called CAI that helped make chatbots. This service used the rule-based and pattern-based searches. But now, SAP is retiring this service to focus on something better and smarter.

The New Era with Semantic Search in SAP

• With semantic search, SAP systems get much better at understanding and answering questions. It's like having a smarter helper in your computer.


• SAP Joule, used in SAP SuccessFactors, is a great example of this new type of smart search.

SAP's Tools for the Future of Searching

• SAP offers new tools on the SAP Business Technology Platform (SAP BTP) to make the most of semantic search.


• The SAP Generative AI Hub and SAP AI Core are where you can find different AI models for better searching.


• The SAP AI Launchpad is like a control center for managing these AI models and adding them to your SAP apps.

 

Conclusion: SAP's search technology is getting a major update. Moving from basic, rule-based contextual search to advanced semantic search means that SAP systems will better understand and respond to our questions. With the latest tools from SAP, we can make our SAP apps more helpful and smarter.