Solution Manager executes a variety of activities that require a connection to the SAP Support website. Including opening OSS Incidents and updating maintenance licenses on managed systems. When executing the guided procedure System Preparation within SOLMAN_SETUP you must supply solution manager with an S-user that will be used for these activities. This is done in step 3.1 RFC Connectivity, screen shot below for reference.
Due to this I always recommend that a client creates a user just for solution manager. If the user is shared with anything else and the password is changed, the functionality within solution manager that relies on this S-User will be broken. This requirement always leads to the question, what authorization does the user require.
Below is a list of the authorization required at a minimum for solution manager to function properly with the SAP Back-end.
- Report an Incident
- Close Incidents
- Send Incidents to SAP
- Display System Data
- Edit My Login Data
- Edit All Login Data
- Edit System Data
- Manage Installations
- Request License Key