Telecommunications is so essential in a time when we cannot connect in person. On this episode of Industry Insights by SAP, Josephine Monberg interviews Michaella Munyuzangabo, Global Solution Manager of Telecommunications at SAP. Michaella discuss...
It’s clear that our lives revolve around internet access, regardless of the usage is for professional or personal purposes, the fact is that the internet is an important tool we have come to depend on. We all want a fast and reliable internet connect...
Contacting customer services often feels like a real chore. It’s something that we - in our roles as consumers – tend to avoid doing whenever possible. As a business owner, that’s not how you want your customers to feel about your company. You need t...
Customer churn costs telecommunications companies big money. Based on recent studies, a company with 5 million customers experiencing a 2% average monthly churn rate for customers paying an average of US$100 per month would lose US $1.4 billion each ...
There is no more SAP BRIM.Abbreviation for that SAP solution has been replaced by new name SAP Hybris Billing.What that means to us BRIM & telco consultants?At least we will not have to face situations like, when after few hours workshop, customer as...
You’re likely already more than aware that some form of internet security software is essential for computer users. However, you’re likely also aware that both free and paid variants of this type of software are available. Which leaves the question, ...
SAP’s annual user conference, SAPPHIRE Now, wrapped up last week, and as always it was an invigorating celebration of our customers, partners, new technologies and new ideas. Here’s a quick list of my top six favorite moments of the week in Orlando.C...
Customers today are savvy and their expectations from their communications service providers (CSPs) are high. In fact, an American Express study found that customers said they expect their vendors to deliver a great value at a good price, products a...
Can you imagine what would bring the CEOs and top executives of Cisco, Ericsson, MasterCard, AT&T, Facebook, GE, PayPal, and UNICEF together in one single event?The answer is digital transformation – and how the application of cloud, mobile, social, ...
Improving people’s lives. Connecting the unconnected. Driving the digital economy. These phrases don’t just describe the mission of SAP. They also describe the mission of the international telecommunications union (ITU), an agency within the United N...
If your company or your customers report under U.S. GAAP or International Financial Reporting Standards (IFRS), there is a new revenue recognition standard effective in January 2017 that could have time-consuming and costly compliance ramifications.T...
Telcos everywhere are looking to streamline business processes and find innovative solutions to help their operations run more efficiently. By deploying SAP HANA, global telecoms vendor Vodafone has simplified expense claim checking for their worldwi...
When you listen to experts in the field, it is easy to conclude that digital technology is transforming education as much as Johannes Gutenberg’s printing press did nearly 600 years ago.The talk is not all hyperbole.The impact of these technologies g...
by Stephan Gatien, Global Lead for Telco & Mobility Industry Business UnitI recently attended the TIA annual conference in Dallas (www.tia2015.org ). TIA is an industry body with heavy ties to the US market, gradually trying to evolve into a more int...
Good news for the SAP customers and partners in the Telecommunications industry! We have created for you a dedicated Telecommunications Industry Learning Room in the SAP Learning Hub.First of all, since some of you might not know this: what is the SA...
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