Occasionally in SAP Business one a user will experience a random, non-reproducible issue. This type of issue generally does not follow any pattern and cannot be reproduced but still poses a problem for the user.
SAP Business One support have put together a comprehensive note to help troubleshoot these types of scenarios.
The note guides you on where to start the troubleshooting and empowers you to do the necessary analysis by following a methodological approach. The sections are broken down as follows:
- When did the issue start?
- Is there any pattern related to the issue?
- Is it a Version Issue?
- Is it an Extensibility issue?
- DB or Environment specific Issue?
- Is the Application freezing or blocking?
- Is it a User or a workstation Issue?
See Note
3300600 for further details
Support Spotlight Series
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