Dear customers,
Find here an overview of the SAP Enterprise Support Academy monthly newsletter on latest news, training courses, upcoming sessions, and further educational offerings.
The SAP Enterprise Support Academy provides expert guidance and high impact knowledge transfer services that enable you to innovate and be successful with your SAP solutions.
Subscribe to regularly receive latest news and stay informed about the wide range of educational offerings provided by the SAP Enterprise Support Academy that help you to build the digital skills tailored to your needs.
Preview available live sessions on SAP Support Portal, tailored per region:
APJ | EMEA | Latin America | North America*
Please note: A one-time registration for SAP Learning Hub, edition for SAP Enterprise Support [accessible here] is necessary to register for these events.
How to build SAP Analytics Cloud Stories Using SAP Datasphere
Check out our new interactive e-Learning. We provide you with access to walkthrough guides, templates, and datasets so you can follow the lessons in your own environment. This allows for an interactive learning experience at your own pace.
Register here: Build SAP Analytics Cloud stories using SAP Datasphere
SAP Business Technology Platform February Schedule
Find here a comprehensive list of all SAP Business Technology Platform related EGI (Expert-guided Implementation) deep dive sessions that take place in February.
Save your seat and register: SAP BTP Schedule February 2024 (value maps access required)
SAP S/4HANA Custom Code Adaptation
Discover how to handle your custom code when moving to SAP S/4HANA. Join our newly scheduled interactive training session on February 7, and get enabled on all the necessary steps to plan, prepare, and adapt your custom code for SAP S/4HANA.
Register directly: SAP S/4HANA custom code adaptation
New Live Sessions: SAP S/4HANA Sandbox Conversion
Are you planning to convert your SAP ECC system to SAP S/4HANA? Consider one of the first critical activities: a sandbox conversion. To assist you in this process, we offer interactive live training sessions to help you get started for your first sandbox conversion.
Register for February 15: SAP S/4HANA Sandbox Conversion
Check out the Most Popular Learning Offerings
Did you know we have over 1200 learning assets available in SAP Learning Hub, edition for SAP Enterprise Support? To lighten the jungle, we’ve a short list of the mostly consumed learning items for you. Get inspired!
Which course you’re going to take next? Most popular learning offerings
How to Get Started With SAP S/4HANA Finance
Are you about to start with SAP S/4HANA Finance? Then don’t miss our upcoming interactive virtual Live-Must Know session on February 9 that helps you get on board.
Register through this blog post: Get started with SAP S/4HANA Finance
Live Sessions on SAP Enterprise Support Value Maps – SAP Solutions for HXM, CX & Spend Management
Join the upcoming knowledge transfer session on the value maps for SAP SuccessFactors HXM Suite, SAP Customer Experience Solutions, Spend Management. Find related self-paced learnings and expert-led live sessions that are available through the value maps. Ask questions and get guidance on how our foundational support offering can help you achieve your project goals.
Save February 28 and register here
Find the previous session replays here:
Session 1: Overview, SAP BTP and Analytics
Session 2: SAP S/4HANA and Supply Chain Management Solutions
New Sales Cloud V2 and Service Cloud V2 Learning Journeys Available
Join our new learning journeys and discover various resources in the areas of planning, building, extending, maintaining, and securing SAP Sales Cloud Version 2 to close deals faster in today's complex selling environment.
Check the blog post for further details: (value maps access required)
Access the learning journeys directly:
Sales Cloud V2, Service Cloud V2
AI-Powered Swarming in Customer Support
Swarming has been used in customer support for a while now. Swarming establishes smart connections across complex landscapes, multivendor scenarios, and cross-product considerations. AI opens up the opportunity to implement chatbots, self-service options, load balancing, case routing, task allocation, predictive analytics, knowledge base updates and more.
In this Forbes article, Stefan Steinle talks about how AI-powered swarming reimagines customer support at SAP: sap.to/61105RVJhf
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