In January 2023, we delivered the first version of the Customer Usage Dashboard for SAP S/4HANA Public Cloud Edition on SAP for Me. As mentioned in my previous blog, our goal is to help customers monitor their usage and adoption in order to better understand how their end-users are using SAP S/4HANA Cloud Public Edition. This, in turn, helps customers to take data-driven decisions based on their own usage, and to better understand how their investment generates value.
What’s new in the second edition of Customer Usage Dashboard?
In the Most Used Apps table, instead of only showing the top 25 most used applications, we now have the full list of used applications from the past 12 months.
You can choose any monthly time interval from the past 12 months to see how many times each application was started by the end-users within this period. You can also compare the usage of different apps using the Application Name filter. The name of the application is also linked to SAP Fiori Apps Reference Library.
In the Feature Usage (Scope Item Usage) table, we added a new column showing the DDA (Digital Discovery Assessment) selection status. In case you used the DDA tool during the sales cycle to identify the scopes required to fulfill your business needs, this column shows which scope items were “Selected” or “Not Selected”. With this additional information, you can now monitor which of those selected items are activated, as well as monitoring the usage in the last 6 and 12 months. What’s more, the Scope Items are linked to the respective Scope Item definition on the SAP for Me Process Navigator page with information on process documentation, underlying software components, applications, application roles, test scripts along process flows diagrams, integration information, and more.
These changes are all based on your direct feedback. Please continue to share your feedback and experiences with us so we can improve future versions to help you leverage maximum value.
As always, you can also reach out to your Customer Success Manager (CSM) to have a discussion.
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