Disclaimer: This blog is purely based on the information available against the listed public documents and my understanding,interpretation against the provided public information.
This blog is intended for consultants who have a basic understanding of RISE with SAP and looking to understand the similarities and differences between the Standard option and the Tailored option
SOURCE: Public documents used:
(As SAP releases new versions of these documents(at least 2 per year), please always download the latest from the SAP trust center every time before usage.)
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A.SAP S/4HANA private edition (PCE) And SAP ERP, private cloud edition:
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A.Service description guide (SDG):
1).RISE with SAP S/4HANA Cloud, private edition: https://assets.cdn.sap.com/agreements/product-use-and-support-terms/service-description-guides/rise-...
2).SAP ERP, private edition: https://assets.cdn.sap.com/agreements/product-use-and-support-terms/service-description-guides/sap-e...
B.Roles and Responsibilities (R&R):https://assets.cdn.sap.com/agreements/product-policy/hec/roles-responsibilities/rise-with-sap-s4hana...
C.Service level agreement for private cloud option (Has information about both standard option and tailored option) services):https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f...
D.Supplement:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/rise-with-sap-s4hana-clou...
E.Disaster Recovery:(Has information about both standard option and tailored option)https://assets.cdn.sap.com/agreements/product-policy/hec/service-description/disaster-recovery-servi...
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B.SAP S/4HANA private edition, tailored option and SAP ERP private cloud edition, Tailored option:
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A.Service description guide (SDG):
1).RISE with SAP S/4HANA Cloud, private edition, tailored option: :https://assets.cdn.sap.com/agreements/product-use-and-support-terms/service-description-guides/rise-...
2).SAP ERP, private edition tailored option : https://assets.cdn.sap.com/agreements/product-use-and-support-terms/service-description-guides/sap-e...
B.Roles and Responsibilities (R&R):https://assets.cdn.sap.com/agreements/product-policy/hec/roles-responsibilities/rise-with-sap-s4hana...
C.Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f...
D.Supplement:(Has information about both standard option and tailored option)https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/rise-with-sap-s4hana-clou...
E.Disaster Recovery:(Has information about both standard option and tailored option)https://assets.cdn.sap.com/agreements/product-policy/hec/service-description/disaster-recovery-servi...
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Before we delve further, I wish to give a short description of RISE with SAP as a part of the private edition and FUE for a better understanding to the reader.
In my own simple terms, RISE with SAP is an offering from SAP that helps customers to shift their ERP workloads to the cloud on an infrastructure provider of the customer’s choice in Private cloud along with converting it into S/4HANA cloud deployment or ERP on HANA deployment. This bundles the underlying cloud IAAS cost, SAP’s license cost, SAP-provided basis managed services for client 000 , CPEA credits based on usage, innovative tools that will help the customers to turn to an Intelligent enterprise etc, all under one contract under one SLA in subscription-based model. This also helps in unmatched reduction of TCO for customers. RISE with SAP is not a product. It is not an Iaas or Paas or Saas but a combination of all 3 => Business Transformation as a service.
In SAP terms “RISE with SAP is a customer-first, partner-centric delivery approach that helps the customer to transform into an Intelligent Enterprise. This bundles SAPS/4 HANA Cloud(Public(SaaS)/Private), infrastructure that runs on a hyperscaler of customer choice(AWS,Azure, GCP or Alibabacloud), Business process intelligence,tools(Custom code Analyzer,SAP readiness check, SAP Learning hub), SAP BusinessNetwork starter pack and SAP business technology platform all under ONEcontract.
One of the critical component and starting point that SAP uses for calculating the underlying subscription cost is the FUE. Full User equivalent is a way of calculating the RISE-based user classification which is then used to map against SAP-provided t-shirt size for underlying infrastructure . ie, this is synonymous with the user-based sizing in quick sizer in the on-premise world. However, SAP has dictated the relationship between these as below in their service description guide(SDG) to help with RISE sizing.
- 1 FUE = 0.50 SAP S/4HANA Cloud, Developer Access;
- 1 FUE = 1 SAP S/4HANA Cloud for advanced use
- 1 FUE = 5 SAP S/4HANA Cloud for core use;
- 1 FUE = 30 SAP S/4HANA Cloud for self-service use.
For more information about, above indicated users, please refer the SDG document link mentioned in this blog.
With this FUE as a base, SAP is providing 2 different flavours of RISE with SAP , private edition.
- STANDARD OPTION : With this option, SAP has created a relationship between the FUE (Full User Equivalent) against the underlying hardware. ie, This will act as a starting point to arrive at a minimum t-shirt size that can be mapped to a customer. Please note the word minimum as SAP always provides memory extension SKUs if a specific t-shirt is too small for a customer to host their ERP workload. (Source Image from SDG of standard option).
If a customer's FUE requirement is 136, their t-shirt mapping will be XXS which provides a 2 system landscape with one production DB and development DB of size 256GB. Each of the environments will have one PAS against 2 total application servers tagged against XXS size. The same mapping is also applicable for all the customer who's FUE requirement falls between 136 to 549. ie The t-shirt size mapped for a customer with FUE 136 will be equal to that of a customer with FUE 549 provided they are not adding additional SKU for new non-production tiers nor memory extensions. For more information on this t-shirt, please refer the blog https://blogs.sap.com/2023/03/24/rise-with-sap-summary-of-public-information-available-part1/ - TAILORED OPTION: With this option, though the FUE calculation is still the same like Standard option, SAP has not provided a t-shirt mapping for the underlying infrastructure in the tailored option SDG. Hence I assume that this will provide the customer with full flexibility to choose their hardware based on their precise requirement, tailored specifically to the customer's needs. ie, a customer with FUE 136 need not have to have the same starting hardware size of a customer with FUE requirement 549 .
According to my understanding below are the identifiable differences and similarities between RISE with SAP (private edition) Standard option and the tailored option.
| Category | Standard option | Tailored option |
T-Shirt (Difference) | T-Shirt based sizing provided to the customer based on their FUE requirement. (Refer previous section for t-shirts sizes available as on date from SAP) | No T-shirt-based sizing. Customers will be provided with infrastructure based on their individual requirement. |
Target sizing (Difference) | Based on
| Based on the customer target sizing requirement. FUE:Tshirt mapping is not applicable here. Also I am not able to find memory extensions SKU nor additional non-production tier SKU. |
Available under (Difference) |
|
|
FUE(Full user equivalent) (Similar) |
|
|
HANA Runtime (Difference) | As per SDG of Standard option:"SAP HANA, runtime is a runtime database included in certain SAP S/4HANA Cloud, private edition packages ("HANA Runtime"). All SAP S/4HANA Cloud, private edition packages inclusive of HANA Runtime are subject to the following terms. HANA Runtime and the additional Cloud Service Software components included in HANA Runtime may only be used in conjunction with Customer's use of SAP S/4HANA Cloud, private edition packages. | As per SDG of Tailored option:"SAP HANA, runtime is a runtime database licensed for use with certain SAP S/4HANA Cloud, private edition, tailored option packages (“HANA Runtime”). All SAP S/4HANA Cloud, private edition, tailored option packages licensed with HANA Runtime are subject to the following terms. HANA Runtime and the additional Subscription Software components included in HANA Runtime may only be used in conjunction with Customer’s use of SAP S/4HANA Cloud, private edition, tailored option packages. |
Databases available for usage (Difference) | HANA(ERP, S/4HANA, SAP GRC , SOLMAN etc), ASE(JAVA, SLT, Standalone Fiori etc), MaxDB(Content server) as dictated in the SDG. | HANA(ERP, S/4 etc) . Other than the usage of ASE on SLT, there is no specific information dictated as to which S/4 HANA-connected environment can be hosted on which specific database such as HANA or ASE or MaxDB (unlike the Standard option.) Hence it might be fair for me to assume that based on the customer requirement, non-S/4HANA environments and non-ERP environments can also be hosted on ASE(SOLMAN, SLT, Netweaver Java) or MaxDB on case by case basis |
Partner's role with target infrastructure sizing (Difference) | As SAP already have t-shirt-based infra mapping as dictated in the SDG and also have provided memory extensions etc, I assume that the partner role is restricted to validating the BOM provided by SAP against the customer's minimum requirement. SAP using their standard VM mapping that is preconfigured, will bundle this component along with the other components(FUE, SAP license, Network, SLA etc) involved in the RISE construct to arrive at the subscription pricing | As there is no standard t-shirt based mapping provided in the SDG of tailored option , I assume that the partner will have to understand the customer infra requirement and can also provide VM mapping to SAP. SAP will then work with the chosen CSP (AWS/GCP/Azure/SAP etc) and will arrive at the target infrastructure sizing . SAP will bundle this infra component along with the other components(FUE, SAP license, Network, SLA etc) involved in the RISE construct to arrive at the subscription pricing |
Subscription components (Difference) | As per SDG of Standard option,RISE with S/4HANA Cloud, private edition, Standard option includes use rights to the following software components and the subscription cost paid by the customer is inclusive of infrastructure required to host these services. | As per SDG of tailored option,RISE with S/4HANA Cloud, private edition, tailored option includes use rights to the following software components. But the infrastructure required to operate below must be licensed separately |
SLA (Similar) | As per Service level agreement provided in document below in section 1.17 which is common for both Standard and Tailored option https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f..."99.5% System Availability Percentage for PRD unless a higher System Availability Percentage is identified in (NOTE: RISE with SAP, S/4HANA private edition provides an application SLA of 99.7% unlike what has been indicated in this legal document. For consistency purpose, I will leave the entries unchanged to replicate as per the SLA document referred.) As per SDG of the Standard option, RISE with SAP S/4HANA Cloud, private edition, base option will not provide 99.9% HA SLA unless a dedicated line item for the HA is included in the BOM. "RISE with SAP S/4HANA Cloud, private edition, base option is not eligible for the SAP RISE 99.9% SLA." | As per Service level agreement provided in document below in section 1.17 which is common for both Standard and Tailored option https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f..."99.5% System Availability Percentage for PRD unless a higher System Availability Percentage is identified in |
Infrastructure level SKU (Difference) | In SDG of Standard option we will be able to see below additional infrastructure level SKU
and so on | I am not able to see any of the infrastructure-related line items in SDG of tailored option as these are not valid .The systems will be sized , priced and Tailored based on the customer's requirement |
Disaster Recovery (Different) | As per SDG of Standard option, the base subscription does not include DR unless the SKU SAP S/4HANA CLOUD, DISASTER RECOVERY, PRIVATE EDITION is added to the customer BOM SKUs available SKU SAP S/4HANA CLOUD, DISASTER RECOVERY, PRIVATE EDITION SAP S/4HANA CLOUD, 4 HOUR RECOVERY TIME OBJECTIVE, PRIVATE EDITION As per DR service document https://assets.cdn.sap.com/agreements/product-policy/hec/service-description/disaster-recovery-servi... "If Customer has purchased the optional Disaster Recovery services for RISE with S/4HANA Cloud, private edition | I am not able to see any specific line item in SDG of tailored for this. As per DR service document https://assets.cdn.sap.com/agreements/product-policy/hec/service-description/disaster-recovery-servi... |
Adobe services (Different) | As per SDG of standard option:"Below conditions for adobe services is valid with Standard option and the subscription cost is inclusive of infrastructure required to host this as a part of standard cost which has a fixed sizing tagged to it. | As per SDG of tailored option:"Below conditions for adobe services is valid with tailored option. However the required infrastructure must be priced separately |
Standalone Fiori hub requirement (Not embedded which is part of Standard option) (Different) | As per SDG of the Standard option, the below SKUs are available: 1.SAP FIORI HUB ON ASE , PRIVATE EDITION 2.SAP FIORI HUB ON HANA CLOUD, PRIVATE EDITION (  ) 3.SAP FIORI HUB ON ASE CLOUD, ADDITIONAL PRODUCTIVE TIER, PRIVATE EDITION 4.SAP FIORI HUB ON ASE CLOUD, ADDITIONAL NON-PRODUCTIVE TIER, PRIVATE EDITION 5.SAP FIORI HUB FOR HANA, ADDITIONAL PRODUCTIVE TIER, PRIVATE EDITION 6.SAP FIORI HUB FOR HANA, ADDITIONAL NON-PRODUCTIVE TIER, PRIVATE EDITION | As I am unable to see entries like in Standard edition , I assume that the Fiori will be provisioned based on the customer requirement on either HANA or ASE DB. Also I am unable to see any t-shirt mapping like the Standard option and hence its size will be custom made based on customer requirements. |
Backup (Different) | As I am unable to see entries like Standard edition in SDG of Tailored, I assume that the Backup requirement will be tailored according to the customer's requirement. | |
SAP S/4HANA CLOUD, ENTERPRISE MANAGEMENT CUSTOMER EVALUATION SYSTEM, PRIVATE EDITION (Different) | As per SDG of Standard option: "S/4HANA Cloud, customer evaluation system, private edition includes non-productive usage only of RISE with SAP S/4HANA Cloud, private edition (formerly, Enterprise Management) and certain SAP S/4HANA Cloud, private edition Add-ons as determined by SAP and listed in this Service Description Guide. Release upgrades and SPS/FPS upgrades are not included in this service. 28.7.2. S/4HANA Cloud, customer evaluation system, private edition includes: | I am unable to find any Evaluation system SKU in the SDG of the Tailored option |
SOLMAN (Different) | 1.SAP SOLUTION MANAGER, PRIVATE EDITION, FULL VERSION 2.SAP SOLUTION MANAGER, PRIVATE EDITION, PROJECT DOCUMENTATION VERSION | As per SDG of Tailored option, I am able to see below SKU . FOCUSED RUN FOR SAP SOLUTION MANAGER, PERPETUAL OPTION PRIVATE EDITION, TAILORED OPTION However, SOLMAN can also be provisioned based on customer need either on HANA or ASE as per HANA Runtime description in the SDG. |
VM sizes available as per hosting partner (Different) | "The following system sizes are delivered by the listed hosting provider, including SAP, and apply automatically instead of values set out in tables in the SDG: | As expected, there is no such dedicated information on target size is available in the Tailored option SDG. |
https://assets.cdn.sap.com/agreements/product-policy/hec/roles-responsibilities/rise-with-sap-s4hana... | As per R&R document of the Tailored option https://assets.cdn.sap.com/agreements/product-policy/hec/roles-responsibilities/rise-with-sap-s4hana... | |
Roles and Responsibilities that are different between Standard and Tailored option (Different) | https://assets.cdn.sap.com/agreements/product-policy/hec/roles-responsibilities/rise-with-sap-s4hana... Some of the line items that are tagged as not offered are not valid for the Standard option and have been included in the Tailored option. Migration scope in Standard option fall under CAS services and can either be performed by Customer chosen CAS partner or by SAP if SAP themselves are the CAS partner CAS(Cloud Application Services) | As per R&R document of the Tailored option https://assets.cdn.sap.com/agreements/product-policy/hec/roles-responsibilities/rise-with-sap-s4hana... Below are the line items that are additionally valid in case of the Tailored option. NOTE: In the tailored option, I am observing a line item that I have highlighted in yellow above. This indicates that heterogeneous migration is part of SAP-provided Standard services.I assume that any migration within RISE with SAP which is of heterogenous nature will be under SAP's scope. I also assume that it will be fair to assume that the migration from on-premise to RISE will still be under partner's or CAS provider's scope |
SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER (Difference) | SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, EMBEDDED EDITION FOR SAP S/4HANA CLOUD, PRIVATE EDITION SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE CLOUD EDITION SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, ADDITIONAL NON-PRODUCTIVE, PRIVATE EDITION (Please refer the SDG for available standard sizes and block units) | As per the SDG of the Tailored option, the SKU available for SLT are as below SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE EDITION, TAILORED OPTION on ASE DB |
SAP GRC (Different) | As per the SDG of Standard option, the SKU available for SAP GRC are as below: Available in block size of 100 with usage metric as Resources | As per the SDG of the Tailored option, the SKU available for SAP GRC are as below: SAP S/4HANA CLOUD FOR ACCESS CONTROL, PRIVATE EDITION, TAILORED OPTION (Available in block size of 100 with usage metric as Resources. No T-shirt mapping as the system will be custom-made) |
Analytics (Different) | As per the SDG of Standard option, the SKU available for Analytics are as below: SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION (USER) SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION (CS) SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, STANDARD USER SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, CONNECTION SAP BUSINESSOBJECTS ENTERPRISE CLOUD, ADDITIONAL NON-PRODUCTIVE, PRIVATE EDITION SAP APP SERVER WINDOWS CLOUD, PRIVATE EDITION SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION SAP BW/4HANA CLOUD, BASE PACKAGE, PRIVATE EDITION SAP BW/4HANA CLOUD, ADDITIONAL NON-PRODUCTIVE, BASE PACKAGE, PRIVATE EDITION SAP BW NETWEAVER CLOUD, BASE PACKAGE, PRIVATE EDITION SAP BW NETWEAVER CLOUD, ADDITIONAL NON-PRODUCTIVE, BASE PACKAGE, PRIVATE EDITION SAP BI JAVA SERVER CLOUD, PRIVATE EDITION SAP BI JAVA SERVER CLOUD, ADDITIONAL NON-PRODUCTIVE, PRIVATE EDITION SAP PROFITABILITY AND PERFORMANCE MANAGEMENT CLOUD, PRIVATE EDITION | As per the SDG of the Tailored option, the SKU available for Analytics are as below: SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION, TAILORED OPTION (USER) SAP BUSINESSOBJECTS ENTERPRISE CLOUD, PRIVATE EDITION, TAILORED OPTION (CS) SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, TAILORED OPTION, STANDARD USER SAP BUSINESSOBJECTS BUSINESS INTELLIGENCE, PRIVATE CLOUD EDITION, TAILORED OPTION, CONNECTION SAP BW/4HANA CLOUD, BASE PACKAGE, PRIVATE EDITION, TAILORED OPTION SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION, TAILORED OPTION SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION, TAILORED OPTION SAP BUSINESS PLANNING AND CONSOLIDATION STANDARD EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION, TAILORED OPTION SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD, PRIVATE EDITION, TAILORED OPTION SAP BUSINESS PLANNING AND CONSOLIDATION PROFESSIONAL EDITION FOR SAP BW/4HANA CLOUD (PLANNING ONLY), PRIVATE EDITION, TAILORED OPTION SAP BW/4HANA CLOUD, PRIVATE EDITION, TAILORED OPTION SAP BW NETWEAVER CLOUD, PRIVATE EDITION, TAILORED OPTION SAP PROFITABILITY AND PERFORMANCE MANAGEMENT CLOUD, PRIVATE EDITION, TAILORED OPTION |
Middleware | Available SKUs under the Standard option as per SDG: SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE CLOUD EDITION(On ASE) SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, ADDITIONAL NON-PRODUCTIVE, PRIVATE EDITION SAP Process Orchestration Cloud, private edition(Blocked SKU) | Available SKUs under the Tailored option as per SDG: SAP APPLICATION INTERFACE FRAMEWORK, PRIVATE EDITION, TAILORED OPTION SAP LANDSCAPE TRANSFORMATION REPLICATION SERVER, PRIVATE EDITION, TAILORED OPTION on ASE SAP PROCESS ORCHESTRATION PRIVATE EDITION, TAILORED OPTION SAP NETWEAVER FOUNDATION FOR THIRD PARTY APPLICATIONS, CORE BASED PRIVATE EDITION, TAILORED OPTION SAP NETWEAVER FOUNDATION FOR THIRD PARTY APPLICATIONS, USER BASED PRIVATE EDITION, TAILORED OPTION SAP NETWEAVER OPENHUB PRIVATE EDITION, TAILORED OPTION SAP INTERACTIVE FORMS BY ADOBE PRIVATE EDITION, TAILORED OPTION SAP INTELLIGENT BUSINESS OPERATIONS BUNDLE PRIVATE EDITION, TAILORED OPTION FOCUSED RUN FOR SAP SOLUTION MANAGER, PERPETUAL OPTION PRIVATE EDITION, TAILORED OPTION SAP OPENHUB FOR S/4 HANA PRIVATE EDITION, TAILORED OPTION |
System identifier as per Supplement document | As per the Supplement document: https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/rise-with-sap-s4hana-clou...For Private Cloud Edition Services, each System is identified by the system tier type as set forth in the Service Description Guide of the Supplement | As per the Supplement document: https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/rise-with-sap-s4hana-clou...For Tailored Option Services, each System is identified by the Tier No. column in the System Setup Table in the order form |
“Subscription Software” (Software provided and hosted in the Computing Environment, as defined in the SLA, by SAP on a subscription basis.) | Not Available in Standard Option | As per the Supplement document: https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/rise-with-sap-s4hana-clou...Subscription Software may only be accessed and used as part of the Tailored Option Services subscribed to by Customer. Except as set forth in Section 3.6 below, Customer is responsible for having the Subscription Software installed, including upgrades and new releases. In the event such installation requires changes to Customer’s Computing Environment as reflected in the “Systems Set-Up Table” in the Order Form, such changes will be agreed upon in a Change Request pursuant to the Change Request procedure. |
| DATABASES & DATA MANAGEMENT | This section is not available in the Standard SDG | SAP ADAPTIVE SERVER PLATFORM PRIVATE EDITION, TAILORED OPTION (The total number of Cores licensed represents the maximum total cumulative Cores on which all of the Subscription Software included in SAP Adaptive Server Platform (“ASP”) may be installed and used. SAP ASP includes SAP Adaptive Server Enterprise (“SAP ASE”), SAP IQ, and SAP Replication Server.) SAP ADAPTIVE SERVER PLATFORM, DATABASE ALWAYS-ON OPTION PRIVATE EDITION, TAILORED OPTION SAP ADAPTIVE SERVER PLATFORM, WORKLOAD ANALYZER OPTION PRIVATE EDITION, TAILORED OPTION SAP HANA, ACTIVE/ACTIVE READ-ENABLED OPTION PRIVATE EDITION, TAILORED OPTION SAP HANA, ACTIVE/ACTIVE READ-ENABLED OPTION FOR HANA RUNTIME, PRIVATE EDITION, TAILORED OPTION |
| SAP SCM | Available SKUs under the Standard option as per SDG: SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE CLOUD EDITION. (The SAP Advanced Planning and Optimization, private cloud edition package includes: • SCM Server 3-tier landscape (PRD, QA, DEV) including HANA database and liveCache, • SCM Optimizer 2-tier landscape (productive, non-productive), • SAP Data Services Agent (installed on a separate server, available on customer request)*, • SAP Demand Planning (DP), • SAP Global Available-to-Promise (gATP), • SAP Production Planning and Detailed Scheduling (PP/DS), • SAP Supply Network Planning (SNP), • SAP Service Parts Planning ) SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE CLOUD EDITION, ADDITIONAL PRODUCTIVE TIER SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE CLOUD EDITION, ADDITIONAL NONPRODUCTIVE TIER | Available SKUs under the Tailored option as per SDG: SAP ADVANCED PLANNING AND OPTIMIZATION, PRIVATE EDITION, TAILORED OPTION |
BACKUP AND COMPUTING ENVIRONMENT INCIDENT REACTION TIME (Same) | As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f... Below is the SAP environment IRT (Incident reaction time) | As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f... Same as the Standard option: Below is the SAP environment IRT (Incident reaction time) |
Service requests (Same) | As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f... Below is the SLA for service request handling. | Same as the Standard option. As per Service level agreement for tailored option services:(Has information about both standard option and tailored option) https://assets.cdn.sap.com/agreements/product-use-and-support-terms/cls/en/service-level-agreement-f... Below is the SLA for service request handling. |
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