SAP CDC WebSDK configuration not loading

[vromeo]

Hi there,

I have created a parent site with a single child and put some JS logic in the parent's WebSDK configuration.

Then I created a simple web page and correctly referenced the Gigya library (based on the child ApiKey).

When the page loads, the logic inside the WebSDK configuration does not fire. I have tried simply adding a console.log() but nothing,

Could you please help me?

Thanks,

Valerio

[shemma · Accepted solution]

Hi,

After loading gigya.js did you tried to perform any flow?

Can you try to run showScreenSet and check?

[vromeo · Accepted solution]

Hi, yes the showScreenSet function works properly. There aren't any custom logics except for the WebSDK. It's pretty strange.

[shemma · Accepted solution]

Hi,

After calling showScreenSet did you code was executed in the WebSDKConfiguration?

If not please share your apiKey and we will check.

[vromeo · Accepted solution]

Hi, not it's not executed. Parent apiKey: 4_4aoKYt6YQl0Hg7ePTHitmg Child: 4_NT5P9lt5l295sH2vsU5nGA

[shemma · Accepted solution]

.

[shemma · Accepted solution]

Hi, The SDK basically merge the parent site configuration with the child site configuration, giving priority to the child site configuration. And the reason it is not working for you is because the child site config also contains “eventMap” key which takes precedence. To solve it you can basically delete the “eventMap” from the child site.

[vromeo · Accepted solution]

Hi, I tried but the problem persists. This is the code for the child site:

{
    // A comma-delimited list of provider names to enable.
    enabledProviders: '*',

    // Define the language of Gigya's user interface and error message.
    lang: 'en',

    // Bind globally to events.
    customEventMap: {
    }
}

[shemma · Accepted solution]

Hi,

Please try to remove the "customEventMap" and try.

If it does not help please open a case to the CDC SDK team and we will check.