Partial confirmation in Service Order

[Bidhu]

Hello Friends,

In S/4HANA Service, System is allowing to complete the order, with partial confirmation.

Service Order:-

Item 1 = 1 qty

Item 2= 2 qty

Goods issue against reservation

Item 1 = 1 qty

Item 2= 2 qty

Service Confirmation

Item 1 = 1 qty

Item 2= 1 qty <-------------

Final confirmation.

Now system allow me to change the status to Completed. and released to billing. and invoice to be created.

So in short, the one quantity issued against a reservation is issued from stock but cannot be invoiced (Shouldnt be). which is bassically lost.

Is this a pruduct bug or its by design ?

Anyone faced this and how you have resolved it?

Thanks

Bidhu

[Siraj_Saibudeen]

Hi Bidhu,

When you set the service order to completed, the reserved item is put back in the unrestricted stock, so that other service transactions can consume that item from the unrestricted stock.

When you complete the service confirmation for the item 2, only 1 item is consumed as part of the service confirmation. The remaining item is put back into the unrestricted stock - and it is not lost. You can still see that item in the inventory, but in unrestricted stock.

I hope you are invoicing the service confirmation in this case (T&M), as only consumed item is invoiced which is correct.

Regards,

Siraj

[Bidhu]

Hello Siraj

Thank you very much for explanation. Really appriciated.

If we issue goods issue (MIGO) from warehouse, the parts wont go back to stock, am I correct? I need to create a Goods return for that I think.

Thanks

Bidhu

[Siraj_Saibudeen]

Hi Bidhu,

Sorry for the late response.

Yes, you are right. The unused spare parts will remain in the storage location, which is used for consumption from the service order. You need to return the goods explicitly back to the central warehouse.

Regards,

Siraj

[Neeraj_Jain]

Hello bidhubhusan samantaray,

Please find below SAP Blog regarding step by step processing of Service Order upto billing.

Before raising OSS incident to SAP please go through it and replicate the scenario in quality system to understand the functionality.

https://blogs.sap.com/2021/07/23/sap-s-4hana-service-overview-and-service-order-processing/

Please confirm if it's works for you.

Regards,

Neeraj Jain

[Bidhu]

Hello Neeraj,

Thank you for the link, I have checked that before raising. I have tested the scenario in Customers system (QA ;)) and Best practice system as well.

Plan for 2 Hr and confirm for 1 Hr or Plan for 2 qty of service part and confirm only 1, is not supporting (allow to complete and release for billing) . Thats the reason I am raising this.

thanks

Bidhu

[Neeraj_Jain]

Hello Bidhu,

Please raise OSS incident with SAP for resolution.

Regards,

Neeraj Jain

[Neeraj_Jain]

Please update the solution or any feedback here also if get from SAP.

[Neeraj_Jain]

Hello bidhubhusan samantaray,

This is standard behaviour of the system that you can mark completion status if you issued or received partial quantity against any service/ purchase order and for partial quantity you can book your invoice.

In your case what I understand that partial quantity issued but invoice not being created. If this is the case then this is a bug.

Regards,

Neeraj Jain

[Bidhu]

Hello Neeraj,

Material issued from warehouse is in full quantity against reservation. Used partial quantity in confirmation, and invoiced for partial quantity. Which means, one quantity issued against the service order is invoiced to customer, but the unused material is still in air.

This is the accounting entries from goods issue, i.e. my material is consumed against a service order without confirmed to be invoiced.

It surely a product bug.

thanks

Bidhu

[Neeraj_Jain]

Correct, please raise OSS incident with SAP.

Regards,

Neeraj Jain