Error after downgrade from 6.4.0.1 to 6.3.0.3

[Former Member]

Hi Experts, We are seeing the following error when we downgrade from 6.4.0.1 to 6.3.0.3. Due to this backoffice is not starting up and the storefront is getting stuck with errors around AbstractRestriction. Can you suggest what can be done to resolve these errors? We would like to have options to rollback in production without having to do a full database restore. Initialization is not an option.

From the exception, its unable to find EntryGroup which is not present in 6.3 but I am not sure what is referring to it. I dont mind removing references for unavailable classes but I am not clear the scale of the issue and how many such errors will crop up.

Error while server startup: - ERROR [localhost-startStop-1] [] [Configuration] Failed to invoke class org.zkoss.spring.init.SecurityWebAppInit org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'backofficeWarmUpTypeFacadeCaches' defined in ServletContext resource [/WEB-INF/backoffice-web-spring.xml]: Invocation of init method failed; nested exception is de.hybris.platform.jalo.JaloSystemException: !![HY-4711] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1583) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:545) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:482) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory$1.getObject(AbstractBeanFactory.java:306) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:230) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:302) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:197) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:751) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:861) ~[spring-context-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.context.support.AbstractApplicationContext.refresh(AbstractApplicationContext.java:541) ~[spring-context-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.web.context.ContextLoader.configureAndRefreshWebApplicationContext(ContextLoader.java:444) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.web.context.ContextLoader.initWebApplicationContext(ContextLoader.java:326) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE] at de.hybris.platform.spring.HybrisContextLoaderListener.doInitWebApplicationContext(HybrisContextLoaderListener.java:167) ~[coreserver.jar:?] at de.hybris.platform.spring.HybrisContextLoaderListener.initWebApplicationContext(HybrisContextLoaderListener.java:143) ~[coreserver.jar:?] at org.springframework.web.context.ContextLoaderListener.contextInitialized(ContextLoaderListener.java:107) ~[spring-web-4.3.3.RELEASE.jar:4.3.3.RELEASE] at de.hybris.platform.spring.HybrisContextLoaderListener.contextInitialized(HybrisContextLoaderListener.java:79) ~[coreserver.jar:?] at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:5016) [catalina.jar:7.0.59] at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5524) [catalina.jar:7.0.59] at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150) [catalina.jar:7.0.59] at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1575) [catalina.jar:7.0.59] at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1565) [catalina.jar:7.0.59] at java.util.concurrent.FutureTask.run(FutureTask.java:266) [?:1.8.0_101] at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) [?:1.8.0_101] at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) [?:1.8.0_101] at java.lang.Thread.run(Thread.java:745) [?:1.8.0_101] Caused by: de.hybris.platform.jalo.JaloSystemException: !! at de.hybris.platform.persistence.type.AtomicTypeEJB.getJavaClass(AtomicTypeEJB.java:137) ~[coreserver.jar:?] at sun.reflect.GeneratedMethodAccessor55.invoke(Unknown Source) ~[?:?] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_101] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_101] at de.hybris.platform.util.Utilities.callMethod(Utilities.java:1085) ~[coreserver.jar:?] at de.hybris.platform.persistence.framework.RemoteInvocationHandler.performOutsideTx(RemoteInvocationHandler.java:183) ~[coreserver.jar:?] at de.hybris.platform.persistence.framework.RemoteInvocationHandler.performOther(RemoteInvocationHandler.java:161) ~[coreserver.jar:?] at de.hybris.platform.persistence.framework.RemoteInvocationHandler.invoke(RemoteInvocationHandler.java:104) ~[coreserver.jar:?] at com.sun.proxy.$Proxy55.getJavaClass(Unknown Source) ~[?:?] at de.hybris.platform.persistence.type.AtomicTypeEJBImpl.getJavaClass(AtomicTypeEJBImpl.java:46) ~[coreserver.jar:?] at de.hybris.platform.jalo.type.AtomicType.getJavaClass(AtomicType.java:402) ~[coreserver.jar:?] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_101] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_101] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_101] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_101] at de.hybris.platform.jalo.type.ReflectionAttributeAccess$AttributeMethod.invokeGetter(ReflectionAttributeAccess.java:743) ~[coreserver.jar:?] at de.hybris.platform.jalo.type.ReflectionAttributeAccess.getValue(ReflectionAttributeAccess.java:944) ~[coreserver.jar:?] at de.hybris.platform.jalo.Item.getAttribute(Item.java:1850) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.model.impl.JaloPersistenceObject.readRawValue(JaloPersistenceObject.java:109) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.readSingleAttribute(ItemModelConverter.java:1371) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.converter.impl.ItemAttributeProvider.getAttribute(ItemAttributeProvider.java:108) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.model.ItemModelContextImpl.loadUnlocalizedAttribute(ItemModelContextImpl.java:285) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getValue(ItemModelContextImpl.java:245) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getPropertyValue(ItemModelContextImpl.java:261) ~[coreserver.jar:?] at de.hybris.platform.core.model.type.AtomicTypeModel.getJavaClass(AtomicTypeModel.java:110) ~[models.jar:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:263) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:251) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:269) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.loadAndCache(DefaultPlatformTypeFacadeStrategy.java:215) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertAttribute(DefaultPlatformTypeFacadeStrategy.java:405) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:342) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.loadAndCache(DefaultPlatformTypeFacadeStrategy.java:215) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.load(DefaultPlatformTypeFacadeStrategy.java:157) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.cockpitng.dataaccess.facades.type.impl.DefaultTypeFacade.load(DefaultTypeFacade.java:45) ~[cockpit-data-integration-6.3.0.3-RC2.jar:?] at com.hybris.cockpitng.dataaccess.facades.type.impl.DefaultTypeFacade.load(DefaultTypeFacade.java:52) ~[cockpit-data-integration-6.3.0.3-RC2.jar:?] at com.hybris.backoffice.config.WarmUpTypeFacadeCaches.cacheTypesAndLoadStrategies(WarmUpTypeFacadeCaches.java:77) ~[WarmUpTypeFacadeCaches.class:?] at com.hybris.backoffice.config.WarmUpTypeFacadeCaches.warmUpCaches(WarmUpTypeFacadeCaches.java:56) ~[WarmUpTypeFacadeCaches.class:?] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_101] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_101] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_101] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_101] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1711) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1650) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1579) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] ... 24 more Caused by: java.lang.ClassNotFoundException: de.hybris.platform.core.order.EntryGroup at java.net.URLClassLoader.findClass(URLClassLoader.java:381) ~[?:1.8.0_101] at java.lang.ClassLoader.loadClass(ClassLoader.java:424) ~[?:1.8.0_101] at de.hybris.bootstrap.loader.YURLClassLoader.loadRegisterAndResolveClass(YURLClassLoader.java:85) ~[ytomcat.jar:?] at de.hybris.bootstrap.loader.YURLClassLoader.loadClass(YURLClassLoader.java:72) ~[ytomcat.jar:?] at java.lang.ClassLoader.loadClass(ClassLoader.java:357) ~[?:1.8.0_101] at java.lang.Class.forName0(Native Method) ~[?:1.8.0_101] at java.lang.Class.forName(Class.java:264) ~[?:1.8.0_101] at de.hybris.platform.persistence.type.AtomicTypeEJB.getJavaClass(AtomicTypeEJB.java:120) ~[coreserver.jar:?] at sun.reflect.GeneratedMethodAccessor55.invoke(Unknown Source) ~[?:?] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_101] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_101] at de.hybris.platform.util.Utilities.callMethod(Utilities.java:1085) ~[coreserver.jar:?] at de.hybris.platform.persistence.framework.RemoteInvocationHandler.performOutsideTx(RemoteInvocationHandler.java:183) ~[coreserver.jar:?] at de.hybris.platform.persistence.framework.RemoteInvocationHandler.performOther(RemoteInvocationHandler.java:161) ~[coreserver.jar:?] at de.hybris.platform.persistence.framework.RemoteInvocationHandler.invoke(RemoteInvocationHandler.java:104) ~[coreserver.jar:?] at com.sun.proxy.$Proxy55.getJavaClass(Unknown Source) ~[?:?] at de.hybris.platform.persistence.type.AtomicTypeEJBImpl.getJavaClass(AtomicTypeEJBImpl.java:46) ~[coreserver.jar:?] at de.hybris.platform.jalo.type.AtomicType.getJavaClass(AtomicType.java:402) ~[coreserver.jar:?] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_101] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_101] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_101] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_101] at de.hybris.platform.jalo.type.ReflectionAttributeAccess$AttributeMethod.invokeGetter(ReflectionAttributeAccess.java:743) ~[coreserver.jar:?] at de.hybris.platform.jalo.type.ReflectionAttributeAccess.getValue(ReflectionAttributeAccess.java:944) ~[coreserver.jar:?] at de.hybris.platform.jalo.Item.getAttribute(Item.java:1850) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.model.impl.JaloPersistenceObject.readRawValue(JaloPersistenceObject.java:109) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.readSingleAttribute(ItemModelConverter.java:1371) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.internal.converter.impl.ItemAttributeProvider.getAttribute(ItemAttributeProvider.java:108) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.model.ItemModelContextImpl.loadUnlocalizedAttribute(ItemModelContextImpl.java:285) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getValue(ItemModelContextImpl.java:245) ~[coreserver.jar:?] at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getPropertyValue(ItemModelContextImpl.java:261) ~[coreserver.jar:?] at de.hybris.platform.core.model.type.AtomicTypeModel.getJavaClass(AtomicTypeModel.java:110) ~[models.jar:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:263) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:251) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:269) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.loadAndCache(DefaultPlatformTypeFacadeStrategy.java:215) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertAttribute(DefaultPlatformTypeFacadeStrategy.java:405) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.convertType(DefaultPlatformTypeFacadeStrategy.java:342) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.loadAndCache(DefaultPlatformTypeFacadeStrategy.java:215) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.backoffice.cockpitng.dataaccess.facades.type.DefaultPlatformTypeFacadeStrategy.load(DefaultPlatformTypeFacadeStrategy.java:157) ~[DefaultPlatformTypeFacadeStrategy.class:?] at com.hybris.cockpitng.dataaccess.facades.type.impl.DefaultTypeFacade.load(DefaultTypeFacade.java:45) ~[cockpit-data-integration-6.3.0.3-RC2.jar:?] at com.hybris.cockpitng.dataaccess.facades.type.impl.DefaultTypeFacade.load(DefaultTypeFacade.java:52) ~[cockpit-data-integration-6.3.0.3-RC2.jar:?] at com.hybris.backoffice.config.WarmUpTypeFacadeCaches.cacheTypesAndLoadStrategies(WarmUpTypeFacadeCaches.java:77) ~[WarmUpTypeFacadeCaches.class:?] at com.hybris.backoffice.config.WarmUpTypeFacadeCaches.warmUpCaches(WarmUpTypeFacadeCaches.java:56) ~[WarmUpTypeFacadeCaches.class:?] at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_101] at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_101] at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_101] at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_101] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeCustomInitMethod(AbstractAutowireCapableBeanFactory.java:1711) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.invokeInitMethods(AbstractAutowireCapableBeanFactory.java:1650) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.initializeBean(AbstractAutowireCapableBeanFactory.java:1579) ~[spring-beans-4.3.3.RELEASE.jar:4.3.3.RELEASE] ... 24 more

Error while accessing the storefront: - Jul 27, 2017 12:17:01 PM org.apache.catalina.core.ApplicationDispatcher invoke SEVERE: Servlet.service() for servlet jsp threw exception java.lang.InstantiationException at sun.reflect.InstantiationExceptionConstructorAccessorImpl.newInstance(InstantiationExceptionConstructorAccessorImpl.java:48) at java.lang.reflect.Constructor.newInstance(Constructor.java:423) at java.lang.Class.newInstance(Class.java:442) at de.hybris.platform.jalo.JaloImplementationManager.createJaloObjectFromClassName(JaloImplementationManager.java:253) at de.hybris.platform.jalo.JaloImplementationManager.createJaloObject(JaloImplementationManager.java:216) at de.hybris.platform.core.WrapperFactory.getCachedItems(WrapperFactory.java:346) at de.hybris.platform.core.LazyLoadItemList.loadPage(LazyLoadItemList.java:227) at de.hybris.platform.core.LazyLoadItemList.switchPage(LazyLoadItemList.java:216) at de.hybris.platform.core.LazyLoadItemList.switchBufferedPageNoLock(LazyLoadItemList.java:472) at de.hybris.platform.core.LazyLoadItemList.switchBufferedPageSynchronized(LazyLoadItemList.java:464) at de.hybris.platform.core.LazyLoadItemList.switchBufferedPage(LazyLoadItemList.java:459) at de.hybris.platform.core.LazyLoadItemList.getOrSwitchBufferedPage(LazyLoadItemList.java:450) at de.hybris.platform.core.LazyLoadItemList.getOrSwitchBufferedPage(LazyLoadItemList.java:430) at de.hybris.platform.core.LazyLoadItemList.getBuffered(LazyLoadItemList.java:108) at de.hybris.platform.core.LazyLoadItemList.get(LazyLoadItemList.java:94) at java.util.AbstractList$Itr.next(AbstractList.java:358) at java.util.Collections$UnmodifiableCollection$1.next(Collections.java:1042) at de.hybris.platform.servicelayer.internal.model.impl.AbstractModelService.toModelLayer(AbstractModelService.java:67) at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.convertObjectsToModels(ItemModelConverter.java:2571) at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.readSingleAttribute(ItemModelConverter.java:1374) at de.hybris.platform.servicelayer.internal.converter.impl.ItemAttributeProvider.getAttribute(ItemAttributeProvider.java:108) at de.hybris.platform.servicelayer.model.ItemModelContextImpl.loadUnlocalizedAttribute(ItemModelContextImpl.java:285) at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getValue(ItemModelContextImpl.java:245) at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getPropertyValue(ItemModelContextImpl.java:261) at de.hybris.platform.cms2.model.contents.components.AbstractCMSComponentModel.getRestrictions(AbstractCMSComponentModel.java:139) at de.hybris.platform.acceleratorcms.component.slot.impl.DefaultCMSPageSlotComponentService.doesComponentHaveRestrictions(DefaultCMSPageSlotComponentService.java:307) at de.hybris.platform.acceleratorcms.component.slot.impl.DefaultCMSPageSlotComponentService.isComponentVisible(DefaultCMSPageSlotComponentService.java:295) at de.hybris.platform.acceleratorcms.component.slot.impl.DefaultCMSPageSlotComponentService.getCMSComponentsForContentSlot(DefaultCMSPageSlotComponentService.java:169) at com.officedepot.cms.service.impl.ODCmsPageSlotComponentServiceImpl.getDefaultCmsComponentsForContentSlot(ODCmsPageSlotComponentServiceImpl.java:34) at com.officedepot.cms.service.impl.ODCmsPageSlotComponentServiceImpl.getCMSComponentsForContentSlot(ODCmsPageSlotComponentServiceImpl.java:23) at de.hybris.platform.acceleratorcms.tags2.CMSContentSlotTag.prepare(CMSContentSlotTag.java:239) at de.hybris.platform.acceleratorcms.tags2.CMSContentSlotTag.doStartTag(CMSContentSlotTag.java:277) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp._jspx_meth_cms_005fpageSlot_005f0(odFullWidthLayout1Page_jsp.java:202) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp.access$1(odFullWidthLayout1Page_jsp.java:190) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp$Helper.invoke0(odFullWidthLayout1Page_jsp.java:426) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp$Helper.invoke(odFullWidthLayout1Page_jsp.java:455) at org.apache.jsp.tag.webtemplate.page_tag$Helper.invoke3(page_tag.java:456) at org.apache.jsp.tag.webtemplate.page_tag$Helper.invoke(page_tag.java:490) at org.apache.jsp.tag.webtemplate.master_tag.doTag(master_tag.java:342) at org.apache.jsp.tag.webtemplate.page_tag._jspx_meth_template_005fmaster_005f0(page_tag.java:235) at org.apache.jsp.tag.webtemplate.page_tag.doTag(page_tag.java:195) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp._jspx_meth_template_005fpage_005f0(odFullWidthLayout1Page_jsp.java:171) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp._jspService(odFullWidthLayout1Page_jsp.java:137) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338) at org.springframework.web.servlet.view.InternalResourceView.renderMergedOutputModel(InternalResourceView.java:168) at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:303) at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1257) at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1037) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:980) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:897) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970) at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861) at javax.servlet.http.HttpServlet.service(HttpServlet.java:620) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:255) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$StatisticsGatewayFilter.doFilter(AbstractPlatformFilterChain.java:344) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) at com.officedepot.storefront.filters.UrlRewriteWrapperFilter.perform(UrlRewriteWrapperFilter.java:17) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CartRestorationFilter.perform(CartRestorationFilter.java:92) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CustomerTypeFilter.perform(CustomerTypeFilter.java:51) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CookieSynchronizationFilter.doFilterInternal(CookieSynchronizationFilter.java:31) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.UrlSegmentTriggerFilter.doFilterInternal(UrlSegmentTriggerFilter.java:81) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CMSPreviewSessionFilter.doFilterInternal(CMSPreviewSessionFilter.java:68) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.LanguageRedirectFilter.perform(LanguageRedirectFilter.java:32) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:317) at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127) at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:115) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:150) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:169) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:121) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.csrf.CsrfFilter.doFilterInternal(CsrfFilter.java:100) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:66) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.access.channel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:157) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:214) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.UrlEncoderFilter.doFilterInternal(UrlEncoderFilter.java:63) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.StorefrontFilter.doFilter(StorefrontFilter.java:52) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.cms.CMSSiteFilter.doFilterInternal(CMSSiteFilter.java:99) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.head.HttpHeadFilter.doFilter(HttpHeadFilter.java:35) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.RequestLoggerFilter.doFilter(RequestLoggerFilter.java:76) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CustomLogFilter.doFilter(CustomLogFilter.java:42) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at de.hybris.platform.servicelayer.web.SessionFilter.doFilter(SessionFilter.java:96) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at de.hybris.platform.servicelayer.web.Log4JFilter.doFilter(Log4JFilter.java:44) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:155) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.XSSFilter.processPatternsAndDoFilter(XSSFilter.java:342) at de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:290) at com.officedepot.storefront.filters.OdXssFilter.superDoFilter(OdXssFilter.java:67) at com.officedepot.storefront.filters.OdXssFilter.doFilter(OdXssFilter.java:61) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)

Jul 27, 2017 12:17:01 PM org.apache.catalina.core.StandardWrapperValve invoke SEVERE: Servlet.service() for servlet [DispatcherServlet] in context with path [] threw exception [An exception occurred processing JSP page /WEB-INF/views/pages/layout/odFullWidthLayout1Page.jsp at line 10

7: 8: 9: 10: 11:
12:
13:

Stacktrace:] with root cause java.lang.InstantiationException at sun.reflect.InstantiationExceptionConstructorAccessorImpl.newInstance(InstantiationExceptionConstructorAccessorImpl.java:48) at java.lang.reflect.Constructor.newInstance(Constructor.java:423) at java.lang.Class.newInstance(Class.java:442) at de.hybris.platform.jalo.JaloImplementationManager.createJaloObjectFromClassName(JaloImplementationManager.java:253) at de.hybris.platform.jalo.JaloImplementationManager.createJaloObject(JaloImplementationManager.java:216) at de.hybris.platform.core.WrapperFactory.getCachedItems(WrapperFactory.java:346) at de.hybris.platform.core.LazyLoadItemList.loadPage(LazyLoadItemList.java:227) at de.hybris.platform.core.LazyLoadItemList.switchPage(LazyLoadItemList.java:216) at de.hybris.platform.core.LazyLoadItemList.switchBufferedPageNoLock(LazyLoadItemList.java:472) at de.hybris.platform.core.LazyLoadItemList.switchBufferedPageSynchronized(LazyLoadItemList.java:464) at de.hybris.platform.core.LazyLoadItemList.switchBufferedPage(LazyLoadItemList.java:459) at de.hybris.platform.core.LazyLoadItemList.getOrSwitchBufferedPage(LazyLoadItemList.java:450) at de.hybris.platform.core.LazyLoadItemList.getOrSwitchBufferedPage(LazyLoadItemList.java:430) at de.hybris.platform.core.LazyLoadItemList.getBuffered(LazyLoadItemList.java:108) at de.hybris.platform.core.LazyLoadItemList.get(LazyLoadItemList.java:94) at java.util.AbstractList$Itr.next(AbstractList.java:358) at java.util.Collections$UnmodifiableCollection$1.next(Collections.java:1042) at de.hybris.platform.servicelayer.internal.model.impl.AbstractModelService.toModelLayer(AbstractModelService.java:67) at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.convertObjectsToModels(ItemModelConverter.java:2571) at de.hybris.platform.servicelayer.internal.converter.impl.ItemModelConverter.readSingleAttribute(ItemModelConverter.java:1374) at de.hybris.platform.servicelayer.internal.converter.impl.ItemAttributeProvider.getAttribute(ItemAttributeProvider.java:108) at de.hybris.platform.servicelayer.model.ItemModelContextImpl.loadUnlocalizedAttribute(ItemModelContextImpl.java:285) at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getValue(ItemModelContextImpl.java:245) at de.hybris.platform.servicelayer.model.ItemModelContextImpl.getPropertyValue(ItemModelContextImpl.java:261) at de.hybris.platform.cms2.model.contents.components.AbstractCMSComponentModel.getRestrictions(AbstractCMSComponentModel.java:139) at de.hybris.platform.acceleratorcms.component.slot.impl.DefaultCMSPageSlotComponentService.doesComponentHaveRestrictions(DefaultCMSPageSlotComponentService.java:307) at de.hybris.platform.acceleratorcms.component.slot.impl.DefaultCMSPageSlotComponentService.isComponentVisible(DefaultCMSPageSlotComponentService.java:295) at de.hybris.platform.acceleratorcms.component.slot.impl.DefaultCMSPageSlotComponentService.getCMSComponentsForContentSlot(DefaultCMSPageSlotComponentService.java:169) at com.officedepot.cms.service.impl.ODCmsPageSlotComponentServiceImpl.getDefaultCmsComponentsForContentSlot(ODCmsPageSlotComponentServiceImpl.java:34) at com.officedepot.cms.service.impl.ODCmsPageSlotComponentServiceImpl.getCMSComponentsForContentSlot(ODCmsPageSlotComponentServiceImpl.java:23) at de.hybris.platform.acceleratorcms.tags2.CMSContentSlotTag.prepare(CMSContentSlotTag.java:239) at de.hybris.platform.acceleratorcms.tags2.CMSContentSlotTag.doStartTag(CMSContentSlotTag.java:277) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp._jspx_meth_cms_005fpageSlot_005f0(odFullWidthLayout1Page_jsp.java:202) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp.access$1(odFullWidthLayout1Page_jsp.java:190) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp$Helper.invoke0(odFullWidthLayout1Page_jsp.java:426) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp$Helper.invoke(odFullWidthLayout1Page_jsp.java:455) at org.apache.jsp.tag.webtemplate.page_tag$Helper.invoke3(page_tag.java:456) at org.apache.jsp.tag.webtemplate.page_tag$Helper.invoke(page_tag.java:490) at org.apache.jsp.tag.webtemplate.master_tag.doTag(master_tag.java:342) at org.apache.jsp.tag.webtemplate.page_tag._jspx_meth_template_005fmaster_005f0(page_tag.java:235) at org.apache.jsp.tag.webtemplate.page_tag.doTag(page_tag.java:195) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp._jspx_meth_template_005fpage_005f0(odFullWidthLayout1Page_jsp.java:171) at org.apache.jsp.WEB_002dINF.views.pages.layout.odFullWidthLayout1Page_jsp._jspService(odFullWidthLayout1Page_jsp.java:137) at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:432) at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:395) at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:339) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:748) at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:486) at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:411) at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:338) at org.springframework.web.servlet.view.InternalResourceView.renderMergedOutputModel(InternalResourceView.java:168) at org.springframework.web.servlet.view.AbstractView.render(AbstractView.java:303) at org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1257) at org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1037) at org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:980) at org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:897) at org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970) at org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861) at javax.servlet.http.HttpServlet.service(HttpServlet.java:620) at org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:255) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$StatisticsGatewayFilter.doFilter(AbstractPlatformFilterChain.java:344) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176) at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145) at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394) at com.officedepot.storefront.filters.UrlRewriteWrapperFilter.perform(UrlRewriteWrapperFilter.java:17) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CartRestorationFilter.perform(CartRestorationFilter.java:92) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CustomerTypeFilter.perform(CustomerTypeFilter.java:51) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CookieSynchronizationFilter.doFilterInternal(CookieSynchronizationFilter.java:31) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.UrlSegmentTriggerFilter.doFilterInternal(UrlSegmentTriggerFilter.java:81) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CMSPreviewSessionFilter.doFilterInternal(CMSPreviewSessionFilter.java:68) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.LanguageRedirectFilter.perform(LanguageRedirectFilter.java:32) at com.officedepot.storefront.filters.AbstractUrlRedirectFilter.doFilterInternal(AbstractUrlRedirectFilter.java:27) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:317) at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.invoke(FilterSecurityInterceptor.java:127) at org.springframework.security.web.access.intercept.FilterSecurityInterceptor.doFilter(FilterSecurityInterceptor.java:91) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.access.ExceptionTranslationFilter.doFilter(ExceptionTranslationFilter.java:115) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.session.SessionManagementFilter.doFilter(SessionManagementFilter.java:137) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.AnonymousAuthenticationFilter.doFilter(AnonymousAuthenticationFilter.java:111) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.rememberme.RememberMeAuthenticationFilter.doFilter(RememberMeAuthenticationFilter.java:150) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.servletapi.SecurityContextHolderAwareRequestFilter.doFilter(SecurityContextHolderAwareRequestFilter.java:169) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.savedrequest.RequestCacheAwareFilter.doFilter(RequestCacheAwareFilter.java:63) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.AbstractAuthenticationProcessingFilter.doFilter(AbstractAuthenticationProcessingFilter.java:200) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.authentication.logout.LogoutFilter.doFilter(LogoutFilter.java:121) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.csrf.CsrfFilter.doFilterInternal(CsrfFilter.java:100) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.header.HeaderWriterFilter.doFilterInternal(HeaderWriterFilter.java:66) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.context.request.async.WebAsyncManagerIntegrationFilter.doFilterInternal(WebAsyncManagerIntegrationFilter.java:56) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.context.SecurityContextPersistenceFilter.doFilter(SecurityContextPersistenceFilter.java:105) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.access.channel.ChannelProcessingFilter.doFilter(ChannelProcessingFilter.java:157) at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:331) at org.springframework.security.web.FilterChainProxy.doFilterInternal(FilterChainProxy.java:214) at org.springframework.security.web.FilterChainProxy.doFilter(FilterChainProxy.java:177) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.UrlEncoderFilter.doFilterInternal(UrlEncoderFilter.java:63) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.StorefrontFilter.doFilter(StorefrontFilter.java:52) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.cms.CMSSiteFilter.doFilterInternal(CMSSiteFilter.java:99) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.head.HttpHeadFilter.doFilter(HttpHeadFilter.java:35) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.RequestLoggerFilter.doFilter(RequestLoggerFilter.java:76) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at com.officedepot.storefront.filters.CustomLogFilter.doFilter(CustomLogFilter.java:42) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at de.hybris.platform.servicelayer.web.SessionFilter.doFilter(SessionFilter.java:96) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at de.hybris.platform.servicelayer.web.Log4JFilter.doFilter(Log4JFilter.java:44) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain$InternalFilterChain.doFilter(AbstractPlatformFilterChain.java:225) at de.hybris.platform.servicelayer.web.AbstractPlatformFilterChain.doFilterInternal(AbstractPlatformFilterChain.java:155) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:346) at org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:262) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.springframework.web.filter.CharacterEncodingFilter.doFilterInternal(CharacterEncodingFilter.java:197) at org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at de.hybris.platform.servicelayer.web.XSSFilter.processPatternsAndDoFilter(XSSFilter.java:342) at de.hybris.platform.servicelayer.web.XSSFilter.doFilter(XSSFilter.java:290) at com.officedepot.storefront.filters.OdXssFilter.superDoFilter(OdXssFilter.java:67) at com.officedepot.storefront.filters.OdXssFilter.doFilter(OdXssFilter.java:61) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116) at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421) at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074) at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611) at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61) at java.lang.Thread.run(Thread.java:745)

[Former Member]

I figured out the issue and following needs to be done to resolve it. As part of 6.4, the AbstractOrder has a new attribute called EntryGroup and when we downgrade, for some reason, this attribute relation with the AbstractOrder is not getting removed. Because of this, the relation has to be manually deleted from the AttributeDescriptors table using the following the SQL

delete from ATTRIBUTEDESCRIPTORS where columnname = 'p_entrygroups'

Once we did this, we were easily able to downgrade and get backoffice working.

If anyone has any other way of doing this or have resolved this issue in some other way, please share.

Regards, Nandan