Assisted service autocomplete not working

[phoude]

Hi,

I am having 2 separate issues pertaining to ASM both pertaining when trying to lookup a customer after CS Agent logs in.

First issue is the ajax call to /assisted-service/autocomplete?customerId=searchterm is returning HTTP 503 after entering a search term in the Customer input box. I suspect it is timing out because it takes too much time on the server but I can't find anything in the logs about it.

Second issue is that when it actually succeeds, it is not able to display the results. Therefore it is impossible to select a customer for starting a session.

We are using the accelerator storefront on SAP Commerce v2211 P13 on CCV2

[romitchhabra]

Hi Pascal,

I would start by checking dynatrace to see if there is any memory or CPU issue w.r.t this API call. Can ask SAP Support to check as well.

[phoude]

Even when it returns HTTP 200, it is not listing any results under the search box. I can see JSON data from the returned call. If no results are found then it is kind enough to tell me "no results found" under the search box... I don't see Javascript errors in my browser console.

I will try to check the logs if I can find the class responsible for the autocomplete search