Dear Utilities Community,
We are happy to let you know that our monthly SAP S/4HANA Utilities Community call is continuing. In this monthly meeting SAP utilities customers closely collaborate on their move to SAP S/4HANA.
The next session will take place on November 12th at 8 AM PST. The topic will be: Peoples Gas – A Year after their Go-Live with SAP S/4HANA Utilities.
Peoples Gas went live with a brown field conversion to SAP S/4HANA Utilities on November 2019. They started their project in mid-Nov 2018 (Explore/POC Phase from mid-Nov through Feb 2019; Realize Phase started in March 2019).
The company used consultants from SAP’s services organization to drive a lot of the project, and their in-house IT staff participated heavily as well. They are currently part of a larger business transformation project of their parent utility Essential Utilities. They approached the project as a technical migration of their existing SAP environment, which minimized user impact. They have been working on implementation of the SEW customer self-service portal, and development of a custom Fiori front-end for the call center agents.
In last month session, Sydney Water and NextEra presented about their go-live. Recording and slides are available for the SAP S/4HANA community members.
Many thanks to Marc Rosson from Snohomish County PUD and Bhagya Subbareddy from SAP for organizing this call. This is a great opportunity for our customers to learn from the experiences of your peers and to exchange information.
Any utilities customers interested in joining the group should send a request to SAPUtilitiesNews. As requested by our customers, the focus of this meeting is on customer conversations, issues and enablement. It is not intended to be a forum for sales and services activities.