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Author's profile photo James Denning

Using the agent determination – Manager of Approver

Flexible Workflow – Using Assignment by Role: Manager of Workflow Initiator

The below standard roles are delivered for agent determination in Purchase Requisitions workflow.

To utilize these roles the manager relationship must be maintained for any user who will be a workflow initiator i.e. create business documents where this step sequence condition is active.

Where can I maintain this relationship?

When Success Factors employee integration is not used – the only place where this relationship can be maintained in S/4HANA Cloud is the Import Employee app (App ID: F2323)

Using the pre-delivered Employment Data Template.

The field “Manager Person External Id” should be populated with the associated Manager’s external ID.

Where can I find the employee external ID?

In the Maintain Business Partner App (App ID: BP).

The identification number can be found in the associated users business partner – within the role Business Partner General under identification as illustrated below.

How to view the relationship once uploaded?

Once the Import Employee update has run to success – there is no direct app in the Fiori Launchpad to view this relationship.

The route to see this is via the global search.

This then displays the Employee Fact Sheet (App ID: F1522) from here you can see the uploaded relationships.

Now workflows routed to an imitator’s manager or manager’s manager if updated accordingly will be directed to the corresponding line manager.

Note any errors in workflow due to a failed agent determination can be identified and resolved using the apps Workflows in Status Error (App ID: SWI_PR_CLOUD)

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      Author's profile photo Sai Giridhar Kasturi
      Sai Giridhar Kasturi

      thanks for sharing

      Author's profile photo Amod Vaidya
      Amod Vaidya

      Thanks for sharing.

      Appreciate if you could help with the issue we are having. We are implementing On premise S4HANA 2020, since we are not using cloud version, I believe we can not use Import employee App. We have maintained HR data for employee and synced with BP.

      Now when we are trying to use workflow for PO and rule Last Approver Manager, system failing to determine manager of last approver and giving error "Resolution of rule <AC00800034> for task : no agent found"

      Wondering, how system determines manager of last approver?

      PS- We have also maintained organisational hierarchy

      Thanks for your help in advance,


      Author's profile photo Stefan Oelckers
      Stefan Oelckers

      Have you found the solution to your question? I have the same problem.