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Select the right component in SAP ONE Support Launchpad using SAP’s component predictor

The service suggests components ranked in order of relevance in the “Select a Component” form of the incident creation wizard

SAP’s component predictor is a new service based on artificial intelligence (AI) technology, which helps you select the right component when you create incidents in SAP ONE Support Launchpad.

As you create a new incident, at time of choosing the component, the system will automatically display potential components.

The service suggests components ranked in order of relevance in the “Select a Component” form of the incident creation wizard.

 

You will spend less time searching for the right application component and minimize the overall resolution time by selecting the correct one from the beginning.

 

AI drives application component suggestions

This new service uses AI and machine learning for the component prediction. The more you use the service, the more relevant the recommendations become. Potential matches are ranked according to their semantic relevance based on incident data.

 

How to access component predictor service:

  1. Access SAP ONE Support Launchpad and follow the standard steps to launch the incident creation wizard.
  2. Describe your issue in Subject and Description. The more detailed information you provide, the more matching results you will get.
  3. Select a component from the Component menu and you will automatically receive a list of potential application components on the right.

 

There is no configuration needed to make the feature work.

SAP’s component predictor service is available to all SAP customers – at no additional cost.

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