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Author's profile photo Chusa De Castro

Top Ten: Most engaging Tweets from @SAPSupportHelp in Q2 2018

To quickly introduce myself my name is Chusa de Castro and I’m part of the SAP Product Support Social Media team where I’m working as Social Media Operations Manager, leading the @SAPSupportHelp Twitter account.

We began our journey with Twitter in July 2011 and we currently have more than 70 expert people who are providing content from their area of expertise. We strive to bring our customer’s the most relevant and helpful information on a daily basis. We cover a wide range of SAP Products and the tweets are usually pointing to KBAs, SAP Notes, Blogs, Wikis, Guided Answers and more. You can find  the current list of hashtags that we’re using to categorize our content at this article.

The intent of this blog is to share with you the tweets that garnered the most interest in this quarter. Please, take into account that some information may require a login.


ST03n: The Workload Monitor overview and everything you should know about it KBA 2482791 #SAPSVPERF

This guided answer will assist you with analyzing performance issues for an ABAP Program.The following performance issues are referenced in the guided answers:

  1. ABAP programs with high Database time
  2. ABAP programs with high CPU time
  3. ABAP programs with high Roll Wait time

STMS password logon no longer possible #SAPSWLTransport too many failed attempts resolved with KBA 2506021

Should you get the error above when doing a transport tools check in transaction STMS or when checking the Alert viewer, this KBA provides the resolution to your issue.

(WEBI) Blog: SAP Web Intelligence 4.2: Custom Elements Sample #SAPBI

This article describes how you can support new charts in Web Intelligence using the custom elements capability.

Now Available: New SMS notifications for SAP ONE Support Launchpad. Read how easy it is to activate this new notification

To enhance the customer experience, we are adding a new method to push critical and value add information to customers via SMS (text messaging). See how to change your notification settings and how to add or change your mobile phone settings.

Guided Answers: Master Guided Answer : Performance Problems #SAPSVPERF

An SAP system usually consists of several layers, such as SAP application server, network, database server, and hardware. A performance issue might be caused by the slowness in at least one of the following layers. This Guided Answer provides you with the troubleshooting steps for performance issues from following aspects:

SAP Application Server:

  • System-Wide Performance
  • Single Transaction Performance
  • Background Job performance


  • Database Performance
  • Hardware Bottleneck
  • Network Performance

Need help with Memory Configurations for a performance boost? Follow our Guided Answers now at  #SAPSVPERF KBA 2442188!

This guided answers will assist you in troubleshooting performance issues seen in ST02 Buffer Monitor. The following performance issues are referenced in the guided answers:

  • Many Buffer Swaps
  • SAP Extended Memory is Full
  • ztta/roll_first > 1024
  • SAP Roll Buffer is Full

Have you heard? SAP Schedule an Expert for *existing open* incidents is available on a limited basisDownload the Schedule an Expert FAQ

On May 26th, Schedule an Expert sessions for existing open incidents became available on a limited basis. This offers an easy way to book a time of your choosing to discuss the technical details of your existing support incident with the assigned support engineer. Schedule an Expert for open incidents is  being rolled out in a phased approach. Check the FAQ document to resolve all your questions about this new SAP Support Channel.

#SOLMAN Are U interested in getting a significant faster implementation of SAP Notes to enable SAP Solution Manager 7.1 to 7.2 content activation? Find out all U need here.

This KBA provides you the required steps to implement successfully the SAP Notes required for content activation in your SAP Solution Manager 7.1 and 7.2 systems

Tips and best practices for security on #SAPNWCST Web Dispatcher! Specific configurations, scenarios and features covered on this wiki page

Optimizing the Web Dispatcher/ICM security settings is a critical step for system administrators that often miss the security optimization aspect on the service. Security settings are rules that administrators should configure on the service for the purpose of protecting resources. This Wiki aims to provides our tips for using today’s most popular features available on Web Dispatcher and ICM.

#ASKCIC: Need a speedier response on your incident? Check SAP Incident Escalation Procedure here

This note is designed to inform you of the formal incident escalation process to follow when your problem/issue is not a production down situation (“Very High” priority); but there is a significant enough business impact to justify an increased focus on incident processing.

Looking forward to sharing with you the most engaging content for Q3. And don’t forget to follow us on Twitter @SAPSupportHelp to stay up to date with SAP Support information!


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