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Well, here we are — near the end of a rather uneventful year. And it’s time to name the final Member of the Month for 2017.

Member of the Month recipients are contributors who have an impact on the community. And since I wanted to end 2017 with a bang, I wanted to recognize a member whose impact made one of the biggest bangs in 2017 as well.

After careful consideration, the candidate seemed obvious.

Michelle Crapo.

In early October, Michelle published a blog post titled “The SAP Community is Sick, Tired, and Quickly losing people.” As you might have guessed, it was hardly a love letter to SAP and the new community platform.

Its influence was immediate. In summing up so many of the frustrations frequently voiced by members, Michelle gave the current state of the community a new level of visibility — generating buzz on social media, earning hundreds of likes, and encouraging conversation with dozens of comments. Even SAP CEO Bill McDermott chimed in with a response to Michelle.

That accomplishment alone might have been the ultimate mic drop. Michelle could have claimed victory and made a triumphant exit. But to her credit, Michelle didn’t stop with that blog post. She published more posts, and as she did, her intention became clearer: While Michelle was unhappy with the platform (as so many members are), her goal wasn’t just to knock it. She wanted to make a difference. She asked questions meant to drive dialogue about improvements. She acknowledged improvements when they occurred. And she pledged personal actions to make things better. She challenged others to do the same.

Michelle’s posts exemplify tough love — an outcry from a member who won’t let SAP Community off the hook, because the community is important to her, and rather than give up, she’ll push to see it return to former glories.

Certainly, I can find other posts from authors attempting to do the same — calling out the shortcomings of SAP Community and rallying for the good ol’ days. But few have drawn the same attention as Michelle’s. Also, even at their harshest, Michelle’s words often feel positive. While so many critical posts seep cynicism, hers carry a message of hope — that the community can save the community. I can only hope that 2018 gives her a reason to believe in a brighter year ahead.

And with that, it gives me great honor to introduce perhaps my most controversial choice for Member of the Month yet: Michelle Crapo.

Michelle, congratulations!

Thank you for the congratulations. It’s amazing being the Member of the Month! This is just one of those things that comes along unexpectedly and just makes your day…month…year.

Happy to hear it! As my lengthy intro implies, we sure have plenty to talk about. But I’m going to start with the basics. Your profile page doesn’t provide any information about your career, your job, your areas of focus. Would you mind sharing some information about your professional experience?

I have to laugh a bit as I answer you. I sound like a person of mystery, don’t I? Really, I’m not. My job is really…well…fun. I’m not a traditional employee. I get to work from home, and that makes me happy. My spare bedroom is my office. I work for Furst-Mcness. This is a relatively small company. It allows me to do many things. I have done ABAP, configuration, project management, design, and testing. I even got to play with BASIS a little! How cool is that?

I have experience in a variety of things. I’ve been working with SAP for just over twenty years, but never for SAP. I have held a lot of different jobs with a lot of different titles. Project manager, business analyst, ABAP developer, Sr. SAP developer, and even a consultant for a short while. Currently I believe my title is simply ABAP Developer.

I have played on many different platforms. I’ve done upgrades, implementation, and slept in a sleeping bag at work. I did work with 6.0, but lately I’ve been playing on 4.6C. Oh, boy, does that create some challenges as things I think are included are not.

Michelle says: “I get to work from home, and that makes me happy.” The view helps.

 

When and why did you join the SAP Community?

Would you believe — close to twenty years ago. I first started seeking answers on the web. That led me to a different site. I enjoyed that one until it got a bit cluttered with advertisement. Then I found the SAP Community.

Can I call it SDN? That’s what it was. SAP has a fun time playing with the names of things. Anyway — I found a whole new world. So many people that knew so much more than I. I sat back and read the answers that others posted. I kept to the background. I was intimidated. I gradually learned that everyone on the community was open, answered questions, and never made me feel bad. Then I became my teams unofficial “asker.” If anyone had a question we couldn’t figure out — I posted the question. People were all very nice.

So back to the question — why? The quick feedback on questions, the great blogs, but most of all – the interesting people. I loved to read about the things they were doing. The rants were fun to read as well.

We’ve touched upon your blog posts, and we’ll definitely talk about those before the interview is over. But beyond those blog posts, what other things do you do in the community?

Not as much as I’d like. I am back after around two years? Anyway a long time. So part of my challenge is learning how to navigate, tag, and understand the changes.

I do answer questions. I do have a great deal of fun reading and commenting on the blogs I’ve read. I love to try to connect with the people writing a blog. When I first started with SDN, I wrote a blog that generated so many comments. I loved reading each one. I also made some great friends from that. They are still great friends even though a lot of them have moved away from SAP. So I hope by commenting on the ones I find interesting it will generate some discussion or just let people know that we are reading their blogs.

I have tried to ask for some improvements — but again, I’m just learning my way around the platform.

And I have no idea what is in the community really. I love the open courses, but was told those aren’t really in the community. I like the free trials — I haven’t had time to download one yet — but again was told that isn’t part of the community.

Michelle enjoys playing with her “lap dogs” (all over sixty pounds!) in her free time.

 

How about outside the community? Do you have any hobbies or anything you like to do in your free time?

Are you kidding? Of course!

Probably my number one thing to do is to play with my dogs. I love to go for walks behind our house. Inside, we have a great time too. My dogs are all over sixty pounds. The largest is 125, and, yes, they are all lap dogs. I guess I should say I have three of them! My house is fairly small — and seems smaller with them running about. My newest addition is around-sixty pounds of pure puppy. She’s only around nine months old, but she still is bounding around. She keeps us all on our toes.

I ride horses. I have three real horses in my backyard. I also have a pony and two miniature horses. Really in the winter I don’t ride much anymore but I used to. I used to have a great time jumping them as well. These days my husband has convinced me to slow down a bit.

In the winter, my favorite thing to do is curl up with a good book. What type you ask? Well certainly not a technical one. I read science fiction and romance. One of my favorite authors in Stephen King. However, my favorite book is “A Wrinkle in Time.” I read it in fourth grade — yes, that was a long time ago — and still enjoy it. I have a hard cover copy of the book, but I also have it on my Kindle.

OK, I guess I avoided the question long enough. So here goes… What prompted you to write “The SAP Community is Sick, Tired, and Quickly losing people”?

Well crazy me — I was one of the quiet majority that left. I just didn’t have the time to try to work through all the issues, and felt like no one was listening. One day I decided — I have some time and I was going to speak at TechEd so I had to write about that — at least.

So I wrote some blogs. I got some response. But not as much as usual. Not even as many people that I could debate.

I thought, OK, I’ve just written boring blogs that I probably put in the wrong place anyway. So I looked at the other blogs. Um…I looked for some blogs in ABAP that were within the last month. I didn’t find anything. I dug around — I couldn’t see very many questions. I knew they all hadn’t been answered. I looked for some of my old “not in touch with” friends from the community. Not many.

Then I thought to myself — I’m sick of this! This is the one site for us! The users, the technical people, the businesspeople — but where were they? I could see SAP people. And that was a good thing. Heck, we had authors answering questions. Very cool! But there weren’t many people asking questions. There weren’t many people posting at all.

Oh, boy, I wasn’t the only one who left. There weren’t just a few that left. I was in the majority! That wasn’t good. I thought back on how huge the community was. Then I thought back about how even though it was huge, it seemed like a fun place to be. We had questions, contests, blogs about nothing serious, blogs about a new way to do something, blogs about whether it should be a blog or a wiki. Now I couldn’t find the blogs, the code snippets, the wikis, or anything at all. Nothing was very active. That actually made me sad. Then it made me mad. Was no one listening? I had mostly left two years ago. Hadn’t anything gotten better? I could see other people begging for change. But was anything happening? So I sat down and typed. I didn’t correct anything and I posted.

Michelle’s experience with her SAP TechEd blogs led her to write her blogs about the community.

 

Were you surprised by the reaction?

Yes! I didn’t expect the response. One of the responders in the community suggested that I cross-post it in my Linkedin account and see what would happen. I really wish everyone could see all the replies. My Linkedin had a ton of them! Almost all agreed. Something I said must have resonated with them. I found myself addicted to looking at both my Linkedin and my community accounts. I had to see what people were thinking and try to keep the comments moving. As I was doing that more and more people were commenting. Surprise! I just wanted to rant a bit and maybe get people motivated towards change.

How did you feel about getting a response from Bill McDermott? Also surprised?

Shocked is more like it. It was an amazing thing. I stared at it a good long time, and then thought — it can’t really be him. It was. Then I crossed my fingers and hoped it would generate some good changes.

Your blog posts list several of the things you dislike about the new community. Is there one thing in particular that really bothers you — to the point if it changed, it would be a huge improvement in your eyes?

I have to pick one? I’m kidding — well…kind of. If I could change one thing, it would be an easier way to navigate around in the system. I think someone got crazy with all of the options available. (Getting rid of some of the marketing would help with that.)

I know this might be a loaded question, so please be honest. No pressure! Is there anything that strikes you as good or going in the right direction in SAP Community?

Again I have to pick one? Yes, there are many things going in the right direction. I strongly feel that bringing back the Strategic Advisory Council will be a huge help. I’d love to see what is going on with that. Hint. Hint. Someone needs a blog.

I love the Features Requested and Issues Reported page. But it seems a bit outdated. Another problem keeping all these pages updated.

With the Strategic Advisory Council, we had to educate a people a bit about what that is — hence, the blog post about the SAC. (Thanks for commenting on that, by the way.) As a next step, I’m hoping to get out some information about a major project that involved SAC members. Sorry, I know that’s a tease, but I learned the hard way not to tip my hand too much.

As for the Features Requested and Issues Reported page — I’m glad that you like it, but you’re right…it’s outdated. I’m actually responsible for it, and I do plan to go through it and clean it up with help from the SAP Community Experience team.

Speaking of my to-do list…I’d like to end by talking about a similar topic. This is the time of year when people start thinking about New Year’s resolutions. If I resolved to do anything differently for SAP Community in 2018, what would you suggest?

If you resolve to do anything differently? Well you have to pick that out. Pick one thing. I’m sure you’ll find it out there in the complaints. There is something that will make you want to shout out that you have made it better! Honestly, I think I can see things slowly changing. Oh, no — did I just say something positive? I did. A hint from me — simplify. A boss once told me: “Just because you can do it that way doesn’t mean you have to.”

If I resolve to do anything differently — it’s to continue my own journey down the ever-changing roads of the community. I’d like to meet more, learn more, about each person I come across. Not possible — I know. But it is fun.

Sounds like a good plan for 2018 — for both of us! Before I let you go, I wanted you to know that ever since you began posting about the new platform, I’ve wanted to talk to you. I’m glad I finally had a chance. I appreciate you taking the time to chat with me — and for taking the time to do your part to the improve SAP Community. You truly deserve the Member of the Month recognition, and I look forward to you continuing to keep us honest in the New Year!

 

 

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30 Comments

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    1. Michael Appleby

      Congratulations Michelle!  It was a pleasure to meet you at TechEd LV.  Glad you have come back to the community and are once again contributing. Getting Bill McD to respond was also quite a welcome sight to see.

      Some changes have improved (Tagging in particular, but also @Mentions and some of the navigational improvements) the community, but we still have a ways to go.

      Cheers, Mike
      Strategy & Product Management

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      1. Michelle Crapo

        The tag change was HUGE!   It made my day when I saw that was implemented.   It was one of the things on my wish list as I’m horrible at tagging my own stuff.

        It was nice to meet you as well!

        Thank you,

        Michelle

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  1. Matt Fraser

    Congratulations, Michelle! And, as often seems to happen for me with MoM announcements, I find myself wondering, “What, she wasn’t already a MoM long before this?” I guess that’s how people get to be Member of the Month: they insert themselves so deeply into the fabric of the community that we all just assume they’ve been here forever.

    And I do mean that about being deep in the fabric of this grand experiment. You are a major part of what’s going well here, Michelle, and Jerry’s comment is spot on: a critical observer carrying a message of hope, convinced that the community can save the community, and willing to step in and do your part toward that goal. We need more like you.

    Cheers,
    Matt

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    1. Jerry Janda
      Post author

      I would be remiss not to add, Matt, that we need more members like you as well. You also temper your cirticism with a willingness to work toward bigger and better improvements. The entire team truly values your contributions. If you hadn’t already been a Member of the Month in 2015, I definitely would have had you on my list as well. 🙂

      BTW, I’m always looking for Member of the Month candidates, so if you happen to notice any rising stars (or unsung heroes) in the community, please let me know!

      Best regards,

      –Jerry

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  2. Gali Kling Schneider

    Great choice and post as usual Jerry Janda !

    Michelle I find it fitting that while a long time great community member, you are now a member of the month in a challenging year for community – as you are clearly, as Jerry wrote, a passionate community member who wants to help make an impact and a difference – thank you!

    (4) 
    1. Michelle Crapo

      Such kind words thank you.  No rotten tomatoes being thrown at me yet.   So it must have been OK with people.  (I’m making a joke there.   Our community is by far one of the most supportive ones.)

       

      Thank you,

      Michelle

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      1. Jerry Janda
        Post author

        People tend to save the rotten tomatoes for me, Michelle. If anything comes your way, it will be more and more praise. 🙂

        –Jerry

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        1. Matt Fraser

          Jerry, you do yourself an injustice! I think people genuinely appreciate your dry humor that you bring to the community. Sometimes the conversation here can get a bit heavy, and you always manage to lighten things up a little without minimizing the issues raised.

          (5) 
          1. Jerry Janda
            Post author

            Thank you so much, Matt. To quote Michelle: “This is just one of those things that comes along unexpectedly and just makes your day…month…year.” Your comment certainly qualifies as one of these things (for me). And considering this rough year is almost over, this is a wonderful thing to read before we close the books on 2017. 🙂

            All the best,

            –Jerry

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            1. Volker Barth

              Jerry, I fully agree with Matt, and like to add that your unbroken willingness to listen to and react to our sometimes harsh criticism is really helpful for this community.

              Of course one could just say “being the whipping-boy is part of your job” but I guess you could easily react in a less empathic and/or less interested way, and it would soon turn into the usual “Sorry, but it’s not my fault” attitude… – Instead you have established a helpful role here as the primary person to spread the community’s concern to SAP internally.

              Thanks for taking care!

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              1. Jerry Janda
                Post author

                Thanks so much, Volker. Yes, I suppose the whipping comes with the job, but I’m glad that you and others see that I genuinely care about the community and I love interacting with you all. I enjoy chatting with the members — even when the criticism is harsh — and I’ll continue to fight the good fight in 2018. 🙂

                Best regards,

                –Jerry

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          2. Michelle Crapo

            I totally agree with Matt.   Besides you already made my “good” list…   Tags!

            If someone throws something too hard – just catch it and throw it back like dodge ball.  🙂

            Michelle

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  3. Kamlesh Kumar Arya

    Hi Michelle,

    Many congratulations for becoming MoM!

    This is really nice to know about you having more than 20 years of experience with lots of work and still finds time to help community to run better. A big thanks for that. This motivates to the people like me to be in this community and learn from the people like you.Really enjoyed reading and as usual a great choice of Jerry.

    Regards

    Kamlesh

     

     

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  4. Muni M

    Wow.. Congrats Michelle.

    Your points and replies were awesome in the Empathy blog. It was really encouraging.

    Regards,

    Muni

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  5. Yuksel AKCINAR

    Congratulations, Michelle!

    I was surprised about Bill McDermott’s response, too.

    You achieved his attention.

    Thanks and Regards,

    Yuksel AKCINAR

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