SAP Social Services Management solution is designed for public sector organisations that provides services and cash assistance, funded as social assistance programs for the general welfare of individuals or families.
Common social services programs include unemployment benefits, child support, medical assistance, pensions, pregnancy leave, maternal leave…whenever a citizen request financial assistance or compensation established by legislation, from the authorities.
The business processes includes the following steps:
Social Services functions are based on a SAP Customer Relationship Management (SAP CRM) 7 with integrated SAP Enterprise Resource Planning (SAP ERP) functions. SAP CRM provides functionality for managing benefits and deductions, when the ERP side is used to calculate/determine payments and financial process.
Additionally SAP Social Services uses SAP Business Rule Framework Plus (SAP BRF+) to manage rules.
…To be continued