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Today’s buzz: Do you know the meaning of Customer Experience? (Podcast)

60% of financial institutions believe their biggest strategic priority is improving customer centricity (Source: SAP Benchmarking Study)

To satisfy highly variable and dynamic customer demand, insurers need to understand and anticipate customer needs. They also need to create offers that are personalized, easy to consume, and consistent across assisted and self-service channels.  They also expect insurers to have a true 360-degree view and the ability to recommend products and services tailored to their individual needs. Is your organization meeting customer demands in today’s digital world?

Hear from the experts. Join this podcast to hear from the experts on opportunities with customer centricity trends.

Panelists are: Mark Breading, Strategy Meets Action,  Nathan Golia, Insurance & Technology, Kathy Ann Hutson, IBM and Bob Cummings, SAP.

Listen to the podcast now!

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