SAP CRM Interaction Center – Sapphire Demo Highlights – Video

The SAP CRM Interaction Center demo pod was very busy presenting to current as well as potential customers at the Sapphire NOW 2010 Conference in Orlando, FL. The Customer Service pod showcased both Interaction Center functionality along with its natural complement, SAP Business Communications Management (BCM) functionality.

The following SAP CRM functionalities, (including previous, current, and newly developed functionalities) were highlighted at the Customer Service pod at Sapphire NOW 2010:

• SAP Business Communications Management (BCM)
• Formatted Alerts
• Alerts using by Call Attached Data
• Alerts launched based on confirmed business partners (Account and Contact)
• Broadcast Messaging
• Communication Enabled Business Processes
  • Instant Messaging
  • Context Transfer
  • Blind Transfer

Part One of this series for the SAP CRM Interaction Center: SAP CRM 7.0 EhP1 – Rule Modeler Enhancements Part I: Show Policy Relationships