The ‘Customer Insights‘ dashboard is an interactive reporting developed in SAP for Me to power the success of your SAP investment with proactive and timely status updates of your SAP solutions across all products, support contracts and deployment types. It is being continuously improved and developed based on your input and your feedback.
Recently released section ‘Maintenance’ provides an overview on the product maintenance status for your on-premise and private cloud products.
You can access this section from the Entry Page (Summary) using the relevant Summary card or by clicking on the tab “Maintenance” in the tab menu. The new Maintenance reporting section provide you with a wide range of analytical capabilities to find exact the maintenance information you are looking for.
In the default view of the Maintenance section you see 3 graphs for the visualization for the content and 2 interactive tables at the bottom to display the details.
The tables are referring to each other. In the right table "Systems" all systems with their Software Product are displayed, pre-filtered for production systems only.
- If you select a system by clicking the check box in the left table "Systems", the right table "Maintenance Details" will display you all product versions installed on this selected system. The graphs will be adjusted accordingly and only contain the information for the selected system. The rating of the system in the "System" table depends on the Leading Product’s maintenance rating.
In the example below the selected system is rated green (which means the maintenance will expire in more than 3 years) because the SAP EHP 7 has been implemented additionally to the leading product SAP ERP 6.0.
For SAP ERP 6,0 and some other product versions SAP provides the mainstream maintenance until the end of 2027, see here for details. This rule has been considered in the maintenance calculation in this reporting.
- The selection is working also other way around. You can also identify quickly which systems are affected when a product version (Leading Product / Add-On or Additional Product) has expired or going to expire. If you select a product version in the table "Maintenance Details", you will see all relevant systems listed in the table “Systems” where this product version is used. Sort the table "Maintenance Details" by the last column “Number of Systems” to see which product version is relevant for most systems.
Using the graphs, you can get a very quick overview on your overall maintenance situation, e.g.
- See all product versions which have expired or going to expire by clicking on the relevant segment in the Overview graph.
- Show only leading products which are going to expire within the next 2 years by clicking on the appropriate segment in the second graph etc.
The special filters in the right upper corner of the section help you in setting your individual focus how to check the maintenance situation.
- Selecting only Leading Products filter you get an overview on the maintenance situation across all leading products.
- In the filter for the “Product Version” you can search for the special Add-on, Leading Product or Additional Product to check their maintenance status.
In the default view only productive systems are pre-selected. But you can change this selection if needed using the "System Role" filter.
The link on the system number leads you to the system details in the Systems & Provisioning dashboard. With the link in the column "Product Version" you can navigate to the SAP Product Availability Matrix.
As in all other reporting sections you can also customize the graphs and change the table(s) by adding / removing some columns, sort and group the content, and export the table.
Do not forget to save your changes as a variant, if you want to keep them for the next access.
Please use the ‘Feedback’ slider on the right edge of the page of the application to share with us your feedback on this new tool and help us to improve the reporting functionality in SAP for Me.
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Related blogs: all related blogs to ‘Customer Insights’ reporting dashboard, Maintenance Strategy / Maintenance 2040
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