When the Customer Interaction Center (CIC) gets a call to expedite an incident, you can be sure we will ask some questions regarding the business impact of your issue. But why?
Business impact is the main tool we use to prioritise incidents. If you...
There are a variety of repositories available for SAP Customers as well as users without S-user IDs. Supported Customers can avail of the SAP Support Portal to search for SAP Notes and KBAs (Knowledge Based Article) in relation to their issues.
Yo...
If you want to know more about SAP software releases or platform availability, and you have a S-User, PAM is the portal you are looking for!
The Product Availability Matrix is an SAP Portal containing information about:
Available Product ver...
The Self-Service Authorisation tool allows you to directly request the authorisations that your S-User ID is missing, without having to search who your Super Administrators are, find their contact details and then send them an email requesting new au...
You may know that some S-Users have more authorisations than others. A Super Administrator is the person in your company with a S-User with the complete authorisation package, this S-User can create new S-User Ids or delete them, and assign them auth...
Hi Claudia,
Thanks for your comment. You should discuss with your manager what options are available for your team as I wouldn't be able to confirm that. For your customers, you can share the steps on this post or advise them to contact CIC
Hi Vijay,
Thanks for your question.
PAM doesn't compare functionalities between versions unfortunately. I would recommend to check our Help Portal with more documentation about our products.
Kind regards,
Paula
