CRM and CX Blogs by SAP | SAP Community

Check Out our Latest SAP Marketing Cloud Email Videos

We are excited to announce the release of our latest videos: Creating a Personalized Email in Content Studio in SAP Marketing Cloud Using Previews for Your Email in SAP Marketing Cloud Access the short, self-contained enablement videos to h...

How to construct a Deep link URL for C4C Business Objects using Business object ID?

In this blog post, you will learn How to construct deep link URL for C4C business Objects. Deep link URL is a predetermined URL through which a specific business object instance can be opened by clicking it directly without any manual navigation in...

FAQ for Sales Quotes in SAP Cloud for Customer

This blog should provide some answers to frequently asked questions around sales quote processing in SAP Cloud for Customer. How to send a quote to an account? With action Submit the output of the sales quote will be triggered, depending on the ...

Archiving - New Functionality in 2011 Release

Hi All, The 2011 release of SAP Cloud for Customer will provide the Archiving functionality. This will help you delete data from the system which has not been changed or used for a long time. This blog post will cover this new feature. Busin...

Handling of Multiple – Channel E-mail addresses in the TO or CC field

In this blog we will be talking about how an admin user can configure the SAP Service Cloud to handle multiple email channels present in the TO or CC address. But before we move forward let's understand the concept of email flow and channels. Here a...

X Data Collection in the Transportation Railway Scenarios

Hi Everyone, I just want to update all of you as I'm currently involved in some engagements where it's possible to derive some good considerations about Customer experience management in the transportation industry. I'm going to highlight in this ses...

SAP Variant Configuration and Pricing – Overview and Key Resources for Integration Setup (SUP_ELE_5530_2312)

We are happy to announce our first e-learning on SAP Learning Hub for customers of SAP Variant Configuration and Pricing. This e-learning will provide you an overview of our configuration and pricing services on SAP BTP with a dedicated focus on the...

SAP Sales Cloud Relationship Intelligence Setup - Sales Cloud Side Configuration

This series of blog posts provides a good overview of how to configure Relationship Intelligence which is now available with SAP Sales Cloud’s Intelligent Sales Add-on. Currently, we only support integration with Office 365 hence this is a prerequis...

Learn to Deploy Native Screen Sets as Part of Your Mobile strategy

On September 15, 2020 we presented the webinar "Learn to Deploy Native Screen Sets as Part of Your Mobile strategy | Go Digital the Right Way (Part 3)". The presenters of the session were: Alejandro Perez – Technical Architect, SAP Customer Data C...

Target Groups in Cloud for Sales

The blog post should provide you an introduction on features and functions of Target Groups in SAP Cloud for Customer. Target Groups Target Groups are basically group of Contacts which are contacted during a Sales Campaign execution. Ways to creat...

Stay compliant with your license - Understanding different user metrics in SAP Sales and Service Cloud

Motivation In SAP Sales and Service Cloud, license costs are based on the number of user licenses purchased. It is mandatory for customers to be compliant and stay within the purchased user limits. This blog explains which system users count towards ...

Deep Dive into SAP Sales Cloud V2: A Must-Attend Live Session

Hello Everyone, From the SAP Product Learning team, I am excited to announce that we will be hosting a live session series for our innovative and versatile new product, SAP Sales Cloud V2! This set of 3 sessions for 1hr each, will be a fantastic opp...

New openSAP Microlearning Video Playlist: Extending SAP Sales Cloud with SAP BTP Kyma Runtime

Hello SAP Community! This is Fernando from the CRM & CX Product Learning CoE team writing a new blog post about the recent publication of extensibility in CX video project. As a Portfolio Manager for SAP Customer Experience Integration and Extensibi...

Suppression Rules: Methods, Tips and Tricks

Methods for Suppression Campaign Execution Exclusion App One of the usages for the old Suppression Rules app have been to suppress contacts with specific email addresses or from certain domains. Luckily we now have this dedicated app to do exactly ...

Intelligent CX: Harnessing Generative AI for Smarter Customer Relationship Management by Sales and Service Executives

In the ever-evolving landscape of customer relationship management (CRM), businesses are turning to cutting-edge technologies to streamline processes and enhance customer interactions. One such groundbreaking innovation is Generative AI in business ...